Senior Customer Experience Consultant

hace 2 semanas


Madrid, Madrid, España American Express A tiempo completo

Overview

You will play a key role in delivering exceptional customer experiences for our premium merchant clients across the globe. As a Senior Customer Experience Consultant, you will be responsible for leading the way in providing memorable servicing experiences while being backed by an iconic brand.

About American Express

American Express knows that with the right backing, people and businesses have the power to progress in incredible ways. We're committed to providing the world's best customer experience every day and are seeking a talented individual to join our team.

Salary and Benefits

We offer a competitive base salary of around $70,000 per year, plus bonus incentives. Our comprehensive benefits package includes support for financial-well-being and retirement, as well as flexible working arrangements.

Job Description

As a Senior Customer Experience Consultant, your primary responsibility will be to support the servicing needs of our premium merchant clients. This will involve:

  • Providing consultative guidance to merchants on how to protect their businesses from disputes
  • Navigating them through account setup and ensuring a seamless onboarding experience
  • Resolving complex issues and enquiries to ensure speedy resolution and minimal impact on merchant experience

Key Qualifications

To be successful in this role, you will need:

  • Excellent critical thinking, time management, and analytical skills
  • Strong verbal and written communication skills in both English and German
  • Experience in creating and reporting process-related metrics
  • A growth mindset with the ability to take ownership of your own career

Benefits

We prioritize our colleagues' physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need

Others

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.



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