Travel and Tourism Customer Service Representative

hace 1 mes


Barcelona, Barcelona, España Blu Selection A tiempo completo
About the Role

We are seeking a highly skilled Travel and Tourism Customer Service Representative to join our team in Lisbon. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through solving issues during the booking process, giving instructions, taking an active role in finding the right booking, and following up during the vacation.

Responsibilities and Impact
  • Solving issues during the booking process
  • Giving instructions and taking an active role in finding the right booking
  • Following up during the vacation and providing good solutions including refund
  • Being responsible for the current and expanding the clients' network
  • Managing good and qualified lead generation
Requirements
  • A native level of Dutch and at least a B2 level of English
  • Knowledge of the value and impact that a good customer experience can create
  • Being an attentive listener, comfortable, and skillful at communicating with people
  • Having a drive for excellence and professionalism
  • Being a real team player and committed to your work
  • Excitement about intercultural communication and the expatriate lifestyle
  • Living in or willing to relocate to Lisbon for an international career and life experience
What We Offer
  • Type of Contract: A fixed-term contract that is renewable every year
  • Working Hours: Full time (40h/week) on rotating shifts (07:00-19:00)
  • Training: Intensive training for new employees
  • Salary: 1040€ gross/month including free accommodation (shared flat, all bills included) or 1298€ gross/month excluding accommodation
  • Relocation Package for International Candidates: Reimbursement of initial flight expenses after 3 months, help in paperwork, opening bank account, etc. upon arrival
  • Extra Perks: Private health insurance after 6 months of contract, free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
  • Career Growth Opportunities: Various career development chances in different paths


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