Hotel Guest Experience Ambassador
hace 1 mes
Welcome to a role that allows you to be at the heart of the life of a hotel and to open the doors to a fulfilling daily life within an international group.
As a Receptionist at Accorhotel, you will be responsible for ensuring a personalized and warm welcome to our guests. Your well-being is always your priority, and you will make the link with the different departments of the hotel according to the guests' requests.
You will be dedicated to continuously improving the quality of the hotel's services, and your ideas are always welcome. You will be the guardian of the guest's loyalty, and they will certainly come back for you.
You will be trained in the financial tracking of revenues, and the safety of property and people. During the night shift, you are responsible for the activities of the establishment in the absence of your hierarchy:
- hotel closing
- cash collection
- anticipating the needs of the next day
You will perform all check-in and check-out tasks, manage online and phone reservations, welcome guests upon their arrival and assign rooms, provide information about our hotel, available rooms, rates, and amenities, respond to clients' complaints, liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs, confirm group reservations and arrange personalized services for VIP customers and event attendees.
Let's talk about you:
You are careful of others and the environment around you, and you contribute to making the stay as impeccable and unforgettable as you can by bringing your little personal touch. With a strong team spirit and a keen sense of interpersonal skills, you are attentive to the needs of guests.
Fluent in English and Spanish. Any other languages like French will be a plus. With a desire to grow in this sector and a passion for meeting customers' needs and for offering an outstanding experience to our guests and customers.
By joining us as a Receptionist, you will become an Heartist.
What we offer:
- Be part of an international company
- Work for a leader brand as Accor present in 110 countries
- Development and career opportunities
- Benefits according to the role
- Accor discounts card
Your development:
What's more, Accor offers you training in all the hotel jobs throughout your career and infinite possibilities for career development across multiple establishments and brands within the group's hotels
-
Luxury Guest Experience Ambassador
hace 5 días
Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons Hotels and Resorts:We are a collective of individuals who strive for excellence, pushing ourselves to new heights and treating each other with respect. Our team members around the world create unforgettable experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.At Four Seasons, we believe in...
-
Hotel Ambassador
hace 2 días
Madrid, Madrid, España Four Seasons Hotels Ltd A tiempo completoAbout Four Seasons:Four Seasons is a luxury hospitality company powered by its people. We are a collective of individuals who strive to become better, push ourselves to new heights, and treat each other with respect and kindness. Our team members around the world create exceptional experiences for our guests, residents, and partners through a commitment to...
-
Guest Experience Ambassador
hace 3 semanas
Madrid, Madrid, España Marriott International A tiempo completoJob Summary: As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction with our hotel is memorable and enjoyable.Key Responsibilities:• Respond to guest inquiries and resolve issues in a timely and professional manner• Collaborate with colleagues to develop and implement...
-
Luxury Experience Ambassador
hace 2 días
Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons: At Four Seasons Hotels and Resorts, we are committed to delivering exceptional guest experiences that exceed expectations. Our team members around the world create unforgettable moments for our guests through a commitment to luxury with genuine heart. About the Location: Located in the heart of Madrid, our hotel is a historic landmark...
-
Guest Experience Ambassador
hace 4 semanas
Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons:At Four Seasons Hotels and Resorts, we believe in creating unforgettable experiences for our guests. Our team of dedicated professionals is committed to delivering exceptional service and exceeding expectations.About the Role:We are seeking a Guest Experience Agent to join our team at Four Seasons Hotel Madrid. As a key member of our front...
-
Customer Experience Ambassador
hace 3 días
Madrid, Madrid, España Meliá Hotels International A tiempo completoUnlock your full potential with Meliá Hotels International as a Customer Experience Ambassador. Enjoy an exciting career journey where you'll be the face of our hospitality, delivering exceptional experiences to our guests. About Meliá Hotels InternationalWe're a global hotel chain dedicated to providing unforgettable stays for our guests. Our passion for...
-
Guest Experience Ambassador
hace 3 semanas
Madrid, Madrid, España Marriott International A tiempo completoJob SummaryAs a Guest Experience Agent with Marriott International, you will be the face of our brand, providing exceptional service to our guests and ensuring their stay with us is nothing short of unforgettable. Your role will involve answering guest requests, questions, and concerns via various communication channels, including telephone, email, and chat....
-
Guest Experience Agent
hace 4 semanas
Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons:At Four Seasons Hotels and Resorts, we believe in creating unforgettable experiences for our guests. Our team members around the world share a passion for delivering exceptional service and exceeding expectations.About the Role:We are seeking a skilled Guest Experience Agent to join our team. As a key member of our front office team, you...
-
Hotel Guest Experience Ambassador
hace 6 días
Madrid, Madrid, España AccorHotel A tiempo completoJob OverviewWe are seeking a highly skilled and guest-focused individual to join our team as a Receptionist at Ibis Styles Madrid Aiport Valdebebas.
-
Lobby Ambassador
hace 4 semanas
Madrid, Madrid, España Four Seasons Hotels And Resorts A tiempo completoAbout Four Seasons: We are a collective of individuals who strive to deliver exceptional guest experiences through a commitment to luxury with genuine heart. Our team members around the world create amazing experiences for our guests, residents, and partners. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating...
-
Front Line Hospitality Ambassador
hace 5 días
Madrid, Madrid, España Heritage Madrid Hotel A tiempo completoAbout Heritage Madrid HotelHeritage Madrid Hotel is a renowned hospitality establishment that prides itself on delivering exceptional guest experiences. As a Front Line Hospitality Ambassador, you will play a pivotal role in shaping the hotel's reputation for excellence.Salary InformationThe estimated salary for this position is €25,000 - €35,000 per...
-
Hotel Guest Experience Specialist
hace 5 días
Madrid, Madrid, España Marriott International, Inc A tiempo completoExperience the magic of delivering exceptional hotel guest experiences as a Room Attendant with Marriott International, Inc. in Madrid, Spain.We are seeking an experienced and enthusiastic individual to join our Housekeeping & Laundry team in providing top-notch service to our discerning guests.About the Role:This is an exciting opportunity to work with a...
-
Recepcionista de Guest Experience
hace 3 semanas
Madrid, Madrid, España Bless Hotel Madrid A tiempo completo**Descripción del Puesto:**Buscamos un profesional apasionado por la atención al cliente que se integre en nuestro equipo como Guest Experience en Bless Hotel Madrid.**Responsabilidades:**Incentivar la venta de recursos y servicios In House mediante un timing con los eventos.Atender a los huéspedes In House y facilitar los servicios tanto internos como...
-
Customer Experience Ambassador
hace 6 días
Madrid, Madrid, España Pestana Hotel Group A tiempo completoJob OverviewPestana Hotel Group is a multinational hotel group founded in 1972 with a presence in 15 countries and over 100 hotels. We are passionate about delivering exceptional customer experiences and are looking for talented individuals to join our team.Key ResponsibilitiesAssist in ensuring the quality of standards and procedures across Pestana's...
-
Hotel Guest Experience Specialist
hace 6 días
Madrid, Madrid, España Accor A tiempo completoWe are looking for a skilled Hotel Guest Experience Specialist to join our team at Ibis Styles Madrid Airport Valdebebas, opening in February 2025. This is a fantastic opportunity to be part of a new and exciting project.About the RoleThe successful candidate will play a key role in delivering exceptional guest experiences, ensuring seamless check-ins,...
-
Service Excellence Ambassador for Heritage Hotel
hace 2 días
Madrid, Madrid, España Château de Mercuès A tiempo completoCompany OverviewChâteau de Mercuès is a renowned hotel committed to delivering exceptional guest experiences. Our team of professionals strives to create memorable moments for every visitor, and we're seeking a Service Excellence Ambassador to join our family.
-
Hotel Ambassador
hace 1 mes
Madrid, Madrid, España Accor A tiempo completoJob Title: Hotel AmbassadorWe are seeking a Hotel Ambassador to join our team at Novotel Madrid Campo de las Naciones. As a Hotel Ambassador, you will be the first point of contact for our guests and will be responsible for providing a warm and welcoming experience.Your Key Responsibilities:Ensure a personalized and warm welcome to all guestsManage online...
-
Hospitality Ambassador
hace 2 días
Madrid, Madrid, España Cataloxy A tiempo completoPublicada: A unique opportunity awaits a skilled and friendly individual to join the team at the Heritage Madrid Hotel as a Hospitality Ambassador. This role is on the front line of guest interactions, and as such, it is crucial to provide prompt and courteous service delivery to all guests.The position plays a key influencing factor in guest satisfaction,...
-
Luxury Guest Experience Coordinator
hace 2 semanas
Madrid, Madrid, España Four Seasons Hotels Ltd A tiempo completoAbout Four Seasons Hotel MadridLocated in the heart of the capital, our hotel is a historic landmark with modern energy. With seven heritage buildings transformed into one dynamic destination, we offer an unparalleled luxury experience for locals and guests alike.The RoleWe are seeking a skilled Luxury Guest Experience Coordinator to join our team. As the...
-
Experience Manager
hace 6 días
Madrid, Madrid, España Marriott International A tiempo completoCompany OverviewArcher Hotel Management Limited, an independent franchisee of Marriott International, Inc., operates this hotel. The franchisee is a separate entity with its own employment policies and practices.Estimated Salary: $60,000 - $80,000 per yearJob DescriptionWe are seeking an Experience Manager - Guest Services to craft exceptional experiences...