Hotel Guest Experience Ambassador

hace 1 mes


Madrid, Madrid, España Accorhotel A tiempo completo

Welcome to a role that allows you to be at the heart of the life of a hotel and to open the doors to a fulfilling daily life within an international group.

As a Receptionist at Accorhotel, you will be responsible for ensuring a personalized and warm welcome to our guests. Your well-being is always your priority, and you will make the link with the different departments of the hotel according to the guests' requests.

You will be dedicated to continuously improving the quality of the hotel's services, and your ideas are always welcome. You will be the guardian of the guest's loyalty, and they will certainly come back for you.

You will be trained in the financial tracking of revenues, and the safety of property and people. During the night shift, you are responsible for the activities of the establishment in the absence of your hierarchy:

  • hotel closing
  • cash collection
  • anticipating the needs of the next day

You will perform all check-in and check-out tasks, manage online and phone reservations, welcome guests upon their arrival and assign rooms, provide information about our hotel, available rooms, rates, and amenities, respond to clients' complaints, liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs, confirm group reservations and arrange personalized services for VIP customers and event attendees.

Let's talk about you:

You are careful of others and the environment around you, and you contribute to making the stay as impeccable and unforgettable as you can by bringing your little personal touch. With a strong team spirit and a keen sense of interpersonal skills, you are attentive to the needs of guests.

Fluent in English and Spanish. Any other languages like French will be a plus. With a desire to grow in this sector and a passion for meeting customers' needs and for offering an outstanding experience to our guests and customers.

By joining us as a Receptionist, you will become an Heartist.

What we offer:

  • Be part of an international company
  • Work for a leader brand as Accor present in 110 countries
  • Development and career opportunities
  • Benefits according to the role
  • Accor discounts card

Your development:

What's more, Accor offers you training in all the hotel jobs throughout your career and infinite possibilities for career development across multiple establishments and brands within the group's hotels



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