Senior Sales Order Services Manager

hace 7 días


Madrid, Madrid, España Bmc Software A tiempo completo
About the Role

We are seeking an experienced Senior Sales Order Services Manager to join our dynamic corporate team in a CA-NB hybrid location. As a key member of our organization, you will play a critical role in ensuring the smooth operation of our Sales Order Services (SOS) team.

Responsibilities
  • Lead and manage the SOS team, focusing on staffing, skill development, and service delivery excellence.
  • Regularly assess and analyze service ratios, workload, and regional team capabilities, taking corrective actions as necessary.
  • Develop and document half-yearly objectives for direct reports and conduct annual assessments to ensure their growth and development.
  • Maintain business continuity plans and ensure compliance with BMC policies and procedures.
  • Communicate effectively with the regional team, promoting open communication, listening to new ideas, and resolving escalated issues.
Requirements

To succeed in this role, you will need:

  • Proven leadership experience in sales order services or a related field.
  • Excellent communication, analytical, and problem-solving skills.
  • Able to work collaboratively in a dynamic corporate environment.
What We Offer

BMC offers a competitive salary range of $120,000 - $150,000 per year, commensurate with experience, plus a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

This is an excellent opportunity to join a fast-paced and innovative company that values its employees and provides opportunities for growth and development.



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