Sales Order Services Manager

hace 7 días

Madrid, Madrid, España Bmc Software A tiempo completo
Job Title: Sales Order Services Manager - Spain

Job Summary: We are seeking a highly skilled Sales Order Services Manager to join our team in Spain. As a Sales Order Services Manager, you will be responsible for managing a team of Sales Order Services professionals, ensuring that they have the necessary skills and resources to deliver exceptional results.

Key Responsibilities:

* Manage a team of Sales Order Services professionals
* Ensure that the team has the necessary skills and resources to deliver exceptional results
* Regularly assess service ratios, workload, and capabilities of regional OS staff
* Take corrective actions where required
* Set and document half-yearly objectives and assess every six months with GICP eligible direct reports
* Annual assessment of direct reports
* Ensure Business Continuity and maintain respective BC Plan
* Manage, motivate, and regularly assess the regional team
* Actively communicate with regional team
* Maintain an open atmosphere; listen to new ideas, provide guidance, and resolve/escalate issues raised
* Delegate tasks, set deadlines, and track execution
* Ensure that the services provided by the regional team comply with BMC Policies and Procedures
* Provide updates/trainings in case of changes
* Resolve/Clarify escalates issues raised by the regional team
* Ensure order booking deadlines are met by the regional team and regional objectives are achieved

Requirements:

* 3+ years of management experience, managing an international diverse team
* Strong attention to detail, accuracy, and completeness with regards to all processes
* Proven ability to work collaboratively and courteously with others to obtain all required documentation necessary to perform and realize revenue on license sale
* Clear and grammatically correct verbal and written communication skills
* Ideally knowledge and experience of Order Services back-office applications, with good understanding of administrative processes
* Working knowledge of Oracle, SFDC, ZUORA, and financial operations processes and regulations

About Us:

BMC is an award-winning, equal opportunity, culturally diverse, and fun place to be. We are committed to giving back to the community and creating a work environment that allows our employees to balance their priorities.

If you are a motivated and experienced Sales Order Services Manager looking for a new challenge, please apply today.

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