Sales Order Services Manager

hace 2 semanas

Madrid, Madrid, España Bmc Software A tiempo completo
About the Role

BMC Software is an award-winning, equal opportunity employer that values diversity and inclusion. We are seeking a highly skilled Sales Order Services Manager to join our dynamic corporate team.

Key Responsibilities
  • Ensure appropriate staffing and skill set of the Sales Order Specialists (SOSs) reporting into you.
  • Regularly assess service ratios, workload, and capabilities of regional OS staff.
  • Take corrective actions where required.
  • Set and document half-yearly objectives and assess every six months with GICP eligible direct reports.
  • Annual assessment of direct reports.
  • Ensure Business Continuity and maintain respective BC Plan.
  • Manage, motivate, and regularly assess the regional team.
  • Actively communicate with the regional team.
  • Ensure that the services provided by the regional team comply with BMC Policies and Procedures.
  • Provide updates/trainings in case of changes.
  • Ensure order booking deadlines are met by the regional team and regional objectives are achieved.
Requirements
  • Must have 3+ years of management experience, managing an international diverse team.
  • Must possess strong attention to detail, accuracy, and completeness regarding all processes.
  • Must have the ability to work remotely and use escalation processes.
  • Clear and grammatically correct verbal and written communication skills are required.
  • Working knowledge of Oracle, SFDC, ZUORA, and financial operations processes and regulations.
About BMC Software

BMC Software is a global leader in IT management solutions. Our culture is built around our people, and we value diversity, inclusion, and innovation. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.

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