International Sales Order Manager

hace 3 semanas


Madrid, Madrid, España Bmc Software A tiempo completo

International Sales Order Manager Role

We are seeking an experienced International Sales Order Manager to join our team in Spain. The successful candidate will be responsible for leading a regional team, ensuring appropriate staffing and skill set, and assessing service ratios, workload, and capabilities.

Key Responsibilities

  • Ensure appropriate staffing and skill set of the SOSs reporting into you.
  • Regularly assess service ratios, workload, and capabilities of regional OS staff.
  • Take corrective actions where required.
  • Set and document half-yearly objectives and assess every six months with GICP eligible direct reports.
  • Annual assessment of direct reports.
  • Ensure Business Continuity and maintain respective BC Plan.
  • Manage, motivate, and regularly assess the regional team.
  • Actively communicate with regional team.
  • Maintain an open atmosphere; listen to new ideas, provide guidance, and resolve/escalate issues raised.
  • Delegate tasks, set deadlines, and track execution.
  • Ensure that the services provided by the regional team comply with BMC Policies and Procedures.
  • Provide updates/trainings in case of changes.
  • Resolve/clarify escalated issues raised by the regional team.
  • Ensure order booking deadlines are met by the regional team and regional objectives are achieved.
  • Pro-actively engage in Sales Forecast Reporting (Chase list).
  • Establish and maintain a good working relationship with Sales, Consulting Services, Legal, Best Practices, RevRec, and Finance staff within the region and globally.
  • Attend pending–issue telcos to report on unresolved issues and ensure resolution.
  • Represent your regional team vis-à-vis other departments on escalated issues and coordinate resolution.


Requirements
  • Must have 3+ years of management experience, managing an international diverse team.
  • Possess strong attention to detail, accuracy, and completeness with regards to all processes.
  • Have a proven ability to work collaboratively and courteously, with others to obtain all required documentation necessary to perform and realize revenue on license sale.
  • Clear and grammatically correct verbal and written communication skills are required.
  • Ideally, knowledge and experience of Order Services back-office applications, with a good understanding of administrative processes.
  • Working knowledge of Oracle, SFDC, ZUORA, and financial operations processes and regulations.


About Us
BMC is an award-winning, equal opportunity, culturally diverse, and fun place to be. We give back to the community, and our work environment allows you to balance your priorities.

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