Sales Order Services Manager

hace 3 semanas

Madrid, Madrid, España Bmc Software A tiempo completo
About the Role

BMC is seeking a highly skilled Manager Order Services to join our dynamic corporate teams. As a Manager Order Services, you will be responsible for leading a team of Sales Order Services Specialists based in Madrid and serving as a point of contact for field sales.

You will work closely with our Order Management and sales organization to validate and book SaaS, license support deals for the EMEA region. This is a highly visible role working with some of our most successful sales teams, supporting prestigious enterprise clients.

Key Responsibilities
  • Ensure appropriate staffing and skill set of the SOSs reporting into you (regional team).
  • Regularly assess service ratios, workload and capabilities of regional OS staff.
  • Take corrective actions where required.
  • Set and document half-yearly objectives and assess every six months with GICP eligible direct reports.
  • Annual assessment of direct reports.
  • Ensure Business Continuity and maintain respective BC Plan.
  • Manage, motivate and regularly assess the regional team.
  • Take appropriate corrective actions, if required.
  • Actively communicate with regional team.
  • Maintain an open atmosphere; listen to new ideas, provide guidance and resolve/escalate issues raised.
  • Delegate tasks, set deadlines and track execution.
  • Ensure that the services provided by the regional team complies with BMC Policies and Procedures.
  • Know relevant BMC Policies and Procedures and ensure communication/documentation and adherence by the regional team.
  • Provide updates/trainings in case of changes.
  • Resolve/Clarify escalates issues raised by the regional team.
  • Ensure order booking deadlines are met by the regional team and regional objectives are achieved.
  • Monitor the order booking workload and adjust/balance order volumes evenly across the regional team.
  • Pro-actively engage in Sales Forecast Reporting (Chase list) to anticipate workload volumes.
About You

To be a successful Manager Order Services, you'll need to have 3+ years of management experience, managing an international diverse team. You must possess strong attention to detail, accuracy and completeness with regards to all processes.

You must have a proven ability to work collaboratively and courteously, with others to obtain all required documentation necessary to perform and realize revenue on license sale.

You must have the ability to work remotely and use escalation processes. Clear and grammatically correct verbal and written communication skills are required.

Ideally, you have knowledge and experience of Order Services back-office applications, with good understanding of administrative processes.

Knowledge and experience with license and/or software accounting, legal operations, and understanding of license revenue recognition requirements is highly desirable.

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