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Customer Success Manager
hace 2 meses
As a Customer Success Manager Associate at ServiceNow, you will play a critical role in ensuring our customers achieve their desired business outcomes. This position requires a strong understanding of customer needs and challenges, as well as the ability to provide prescriptive guidance to help them get the most out of our products.
Key Responsibilities- Oversee customer outcomes engagement for a portfolio of customers, understanding each customer's needs and challenges.
- Ensure customers are technically healthy and on the most recent version of our product.
- Identify criteria for assisting customers using Artificial Intelligence in the Impact Digital Experience.
- Promote ServiceNow customer success stories and processes.
- Ensure customers obtain the maximum value from their ServiceNow investment and use their licenses.
- Work with ServiceNow teams to improve product adoption and increase footprint.
- Ensure escalated client issues are resolved quickly, using resources from across the company ecosystem.
- 2+ years of experience providing customer professional services or related business support.
- Ability to provide independent comprehensive services.
- Experience resolving issues through analysis.
- Experience in working collaboratively.
- ServiceNow accreditations or certifications a plus.
- Expectation to come into our office in Madrid 2-3 times a week.
We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.
