Cloud Success Strategist for Business Optimization

hace 7 días


Barcelona, Barcelona, España Td Synnex Spain S.L.U. A tiempo completo

Company Overview: TD SYNNEX, a leading IT distributor and solutions aggregator for the IT ecosystem, is looking for a skilled Cloud Customer Success Specialist to join our team. With 23,000 employees from diverse backgrounds, we value Diversity, Equity, and Inclusion (DEI) and strive to be a diverse, inclusive employer of choice and a good corporate citizen.

We offer a great place to work with strong team environments, a family feel, flexibility available to all, and caring supportive managers and colleagues. Our employees tell us this is why they love working at TD SYNNEX.

Job Purpose: The Cloud Customer Success team is responsible for optimizing business processes required for business integration, customer engagement, and Partner training. As a Cloud Customer Success Specialist, you will design and implement scalable regional operational processes and monitoring services aligned to TD SYNNEX's platform offerings and applicable Cloud Vendors.

Key Responsibilities:
- Own definition and design in central operations to support TD Cloud Business.
- Provide strategic processes and operational support to drive success across the Cloud portfolio, including innovative monetization models for products, services, and solutions.
- Design an intentional end-to-end customer experience to enable key customer touchpoints, onboard, educate, create adoption, and act as a customer advocate with proactive engagement.
- Review existing processes and provide advice in specialized subject areas as necessary. Document all processes accordingly to ensure homogeneous service levels.
- Act as the business owner for operations system enablement and manage communication with countries and other stakeholders around processes.

Salary Information: We estimate that this role offers a salary range between €45,000 and €65,000 per annum, depending on experience and qualifications. This figure takes into account the location and industry standards for similar positions in IBERIA. However, final compensation will depend on individual circumstances.

About You: To succeed in this role, you should have excellent communication and project management skills, a deep understanding of cloud-based solutions, and experience in process optimization. As a collaborative and proactive individual, you should be able to work closely with internal departments and external partners to achieve shared goals. If you're passionate about delivering exceptional customer experiences and driving business growth, please consider joining our team.



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