Cloud Process Optimization Specialist
hace 1 semana
As a Cloud Process Optimization Specialist at TD SYNNEX, you will play a crucial role in enhancing the efficiency and effectiveness of our cloud-based operations.
About the RoleWe are seeking an experienced professional to join our team as a Cloud Process Optimization Specialist. In this position, you will work closely with our Operations Support team to optimize business processes required for our e-commerce solutions.
The successful candidate will be responsible for mapping process flows across operations teams, collecting, documenting, and analyzing data, identifying process gaps, and supporting process improvement initiatives to increase operational efficiencies.
Key Responsibilities- Conduct root cause analysis of process inefficiencies by examining material flow, scheduling, production capacity, and constraints.
- Proactively monitor cloud resources and identify potential performance bottlenecks.
- Document all process improvements accordingly, ensuring homogeneous and up-to-standard procedures across locations within regional scope.
- Ensure appropriate training and self-actualization of skills for all staff on new processes or outsourced parties.
- Review KPIs and SLAs, working to maintain expected metrics.
To perform this job successfully, the ideal candidate should possess:
- Experience in a technical support or operations role, preferably with cloud technologies.
- Ability to work autonomously and independently.
- Strong analytical and problem-solving skills, with a demonstrated ability to diagnose and resolve complex technical issues.
- Comfortable working in an international, result-driven project organization.
- Technical know-how tools such as SAP, MS Office products, hardware, operating systems, and monitoring tools (a plus).
- Significant experience working with large multinational accounts.
- Written and oral communication and presentation skills in English language (additional European languages a plus).
- Excel advanced knowledge considered a plus but not mandatory.
- Process-driven: improve current processes, step-by-step manual creation, communication.
We offer a dynamic, proactive, and multicultural team environment that values innovation and professional development. As a Cloud Process Optimization Specialist at TD SYNNEX, you can expect:
- A competitive salary of $120,000 - $150,000 per year, depending on location and experience.
- A comprehensive benefits package, including medical security, hybrid working model, and various well-being initiatives.
- Ongoing training and development opportunities to enhance your technical expertise and career growth.
- The possibility to co-develop business procedures and be part of the success of our global organization.
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