Process Optimization Specialist I

hace 4 semanas


Barcelona, Barcelona, España Glovo A tiempo completo

Are you ready to revolutionize the way people connect with their everyday needs? As a Process Optimization Specialist at Glovo, you will play a key role in redesigning processes for maximum satisfaction and efficiency across Customers, Glovers, and Partners while ensuring cost-effectiveness.

Key Responsibilities:

  • Redesign processes E2E to drive satisfaction, efficiency, scalability, and consistency to Customers, Couriers, and Partners.
  • Create and improve flows for automations while ensuring a good experience for our users.
  • Analyze process execution data to identify improvement opportunities and adjust flows accordingly.
  • Work with local and global stakeholders and adapt processes to their needs.
  • Identify business and operations improvement opportunities with regards Customer Service.
  • Develop a deep understanding of 'online delivery service' industry business processes.

What We Offer:

  • An enticing equity plan that lets you own a piece of the action.
  • Top-notch private health insurance to keep you at your peak.
  • Monthly Glovo credit to satisfy your cravings.
  • Cobee discounts on transportation, food, and even kindergarten expenses.
  • Discounted gym memberships to keep you energized.
  • Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year.
  • Enhanced parental leave, and office-based nursery.
  • Online therapy and wellbeing benefits to ensure your mental well-being.

We believe driven talent deserves the best. Join us in our mission to give everyone easy access to anything in their cities.



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