Process Optimization Specialist I

hace 2 días


Barcelona, Barcelona, España Glovo A tiempo completo

Are you ready to revolutionize the way people connect with their everyday needs? As a Process Optimization Specialist at Glovo, you will play a crucial role in redesigning processes for maximum satisfaction and efficiency across Customers, Glovers, and Partners.

Key Responsibilities:

  • Redesign processes E2E to drive satisfaction, efficiency, scalability, and consistency to Customers, Couriers, and Partners.
  • Create and improve flows for automations while ensuring a good experience for our users.
  • Analyze process execution data to identify improvement opportunities and adjust flows accordingly.
  • Work with local and global stakeholders and adapt processes to their needs.
  • Identify business and operations improvement opportunities with regards Customer Service.
  • Develop a deep understanding of "online delivery service" industry business processes.

Requirements:

  • +2 years of experience in similar positions.
  • Degree in Engineering, Business, or similar.
  • Previous experience in business consulting firms is a plus.
  • Experience in customer services is a plus.
  • Tech savvy, ability to learn to use new tools.
  • Ability to create detailed processes.
  • High attention to detail, highly structured, and excellent problem-solving skills.
  • Proficiency in Spanish and English. Understanding of any other language is a plus.

What We Offer:

  • An enticing equity plan that lets you own a piece of the action.
  • Top-notch private health insurance to keep you at your peak.
  • Monthly Glovo credit to satisfy your cravings.
  • Cobee discounts on transportation, food, and even kindergarten expenses.
  • Discounted gym memberships to keep you energized.
  • Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year.
  • Enhanced parental leave, and office-based nursery.
  • Online therapy and wellbeing benefits to ensure your mental well-being.

Join a team that values diversity and inclusion:

We believe that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations, and all other unique characteristics that make you YOU.



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