Process Optimization Specialist
hace 2 meses
About Glovo
Glovo is a leading multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers, and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.
Our Mission
We revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.
Our Culture
We have a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Our culture and strong values make our ride unique:
- We have an 'office-first' culture and we place collaboration at the center of everything we do.
- We have a non-vanilla personality and feedback mindset. We don't shy away from difficult conversations - we see them as a gift.
- We work with high intensity and have fun along the way. We also celebrate the wins (a lot).
- We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.
Our Career Development Philosophy
We are building a talent house of high-performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. We take ownership of our career development and create the job of our dreams:
- We are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations, and all other unique characteristics that make you YOU.
- We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
About the Role
As a Process Optimization Specialist, team member at Glovo's Live Operations, you will help redesign processes for maximum satisfaction and efficiency across Customers, Glovers, and Partners while ensuring cost-effectiveness. Contribute to end-to-end process redesign, automation flow improvements, data-driven analysis, stakeholder collaboration, and industry expertise development.
Key Responsibilities
- Redesign processes E2E to drive satisfaction, efficiency, scalability, and consistency to Customers, Couriers, and Partners.
- Create and improve flows for automations while ensuring a good experience for our users.
- Analyze process execution data to identify improvement opportunities and adjust flows accordingly.
- Work with local and global stakeholders and adapt processes to their needs.
- Identify business and operations improvement opportunities with regards Customer Service.
- Develop a deep understanding of 'online delivery service' industry business processes.
Requirements
- +2 years of experience in similar positions.
- Degree in Engineering, Business, or similar.
- Previous experience in business consulting firms is a plus.
- Experience in customer services is a plus.
- Tech savvy, ability to learn to use new tools.
- Ability to create detailed processes.
- High attention to detail, highly structured, and excellent problem-solving skills.
- Proficiency in Spanish and English. Understanding of any other language is a plus.
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