Process Optimization Specialist

hace 2 semanas


Barcelona, Barcelona, España Glovo A tiempo completo
About the Role

We are seeking a highly skilled Process Optimization Specialist to join our Live Operations team at Glovo. As a key member of our team, you will play a crucial role in redesigning processes to drive satisfaction, efficiency, scalability, and consistency for our customers, couriers, and partners.

Key Responsibilities
  • Redesign end-to-end processes to drive satisfaction, efficiency, scalability, and consistency for customers, couriers, and partners.
  • Create and improve automation flows while ensuring a good user experience.
  • Analyze process execution data to identify improvement opportunities and adjust flows accordingly.
  • Work with local and global stakeholders to adapt processes to their needs.
  • Identify business and operations improvement opportunities related to customer service.
  • Develop a deep understanding of online delivery service industry business processes.
What We Offer
  • An enticing equity plan that lets you own a piece of the action.
  • Top-notch private health insurance to keep you at your peak.
  • Monthly Glovo credit to satisfy your cravings.
  • Cobee discounts on transportation, food, and even kindergarten expenses.
  • Discounted gym memberships to keep you energized.
  • Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year.
  • Enhanced parental leave, and office-based nursery.
  • Online therapy and wellbeing benefits to ensure your mental well-being.
About Us

Glovo is a fast-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers, and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

We believe that diversity is a key driver of innovation and success. We are committed to providing equal opportunities to talent from all backgrounds, and we encourage you to bring your authentic self to work.

Ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our website and check out our social media channels.



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