Business Process Optimization Specialist
hace 7 días
About Hewlett Packard Enterprise
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.
As a hybrid company, we have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Job Description
The Sales Optimization Support Team partners with HPE North America sales community by providing exceptional support in executing operational tasks.
This support provides sellers more time for customer and partner engagement. As a Sales Optimization Support Analyst, you will play a key role in enabling HPE sellers to generate more revenue by tracking and completing requests related to sales pursuit, order management and post sales on their behalf.
You will join a collaborative and supportive global team of process experts who thrive on solving the toughest challenges together.
Your Responsibilities
- Be directly aligned to a group of sales professionals to develop relationships and anticipate needs in a high-touch relationship model.
- Leverage prior knowledge, SOS job aids, SOS process experts, and business process owners to resolve issues or route to the appropriate teams at HPE.
- Navigate HPE's processes to complete requests and solve problems in a timely manner and closer to the customer, where the cost is the lowest and customer satisfaction is highest.
- Track requests to completion, ensuring sellers have the resolution needed to communicate to customers and partners as appropriate.
- Provide input and identify process improvement opportunities to improve quality, operational efficiency, and end-to-end workflow effectiveness.
Daily Responsibilities
- Manage sales pursuit requests on behalf of sales related to equipment loans, quotes, deal registrations and other items to help close the sale.
- Track orders, shipment status, and other pertinent items related to order fulfillment.
- Address post sales issues by identifying the appropriate process based on time since shipment, cost and scope of request.
- Engage other HPE teams as needed to ensure successful resolution.
- Maintain daily request tracker and prepare monthly scorecards.
- May serve as a process expert for one or more processes supporting SOS teammates.
Requirements
2-4 years of experience in sales or sales support roles preferred.
Bachelor's degree in business or equivalent experience preferred.
Salary Range: $60,000 - $80,000 per year.
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