Customer Service Representative with Dutch Language Skills

hace 1 semana


Madrid, Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo

We are seeking a highly skilled Customer Service Representative to join our team at Wibit Consulting & Services (WibitCS). As a Customer Service Representative, you will be responsible for handling inbound calls from existing and potential customers, assisting with enquiries and looking for solutions if they are experiencing difficulties with their order or device.

You will be working with leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines. In more extenuating circumstances, you may agree and arrange a technician visit or to send additional/spare parts directly to the clients.

You will also be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling). As an Ambassador, you will be educating customers and demonstrating a full understanding of products and brand values.

To be successful in this role, you will need to have a fluent level of written spoken Dutch (C1) and a good level of English to communicate with our international team. You will also need to be eligible to work in Slovakia and resident in the Slovakian territory.

We offer a competitive salary and benefits package, including a 5,85€/day meal voucher (117€/month), a commuting allowance of €50 per month (€600 per annum), and a Multisport Card. You will also have the opportunity to earn a KPI-Based Performance Bonus of up to 10% of the monthly salary.

We are looking for a highly motivated and organized individual who is able to work under pressure and provide excellent customer service. If you are a team player with a passion for customer service, we would love to hear from you.



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