Hotel Supervisor
hace 4 semanas
As a Front Office Supervisor at Accor Hotels, you will be responsible for overseeing the reception team and ensuring a smooth process. This includes training and induction of new staff, receiving feedback from guests, and handling complex enquiries and complaints.
Key Responsibilities:- Supervise the reception team and ensure a smooth process
- Train and induct new staff to agreed standards
- Receive feedback from guests and ensure quick and effective handling of issues
- Deal with complex enquiries and complaints from clients relating to reception functions
- Manage daily issues that may arise within the team
- Participate in monthly team meetings
- Communicate effectively with other team members
- Extend a warm and efficient welcome to customers
- Check in and check out of guests' procedures on the Information Technology system
- Respond to phone calls and occasionally take bookings
- Collaborate closely with all hotel departments to share or acquire important information about special guest requests and needs
- Room guests and describe room features
- Create cash register and daily closing
- Invoice control and credit handling
- Answer and fulfill all wishes and inquiries of guests
- Complaint handling
- Embody the Heartists spirit in interactions with customers
- Supervise the cleanliness of the workplace and the proper functioning of equipment
- Know and follow procedures in the event of a fire evacuation
- Know and apply sustainable development programme policy
- Ensure compliance with service, quality, and hygiene standards
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Front Office Supervisor
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Sales and Service Supervisor
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