Reservations Supervisor

hace 4 semanas

Cádiz, Cádiz, España Accor Hotels A tiempo completo
Job Summary

We are seeking a highly skilled Reservations Supervisor to join our team at Fairmont La Hacienda. As a key member of our reservations team, you will be responsible for ensuring all procedures are performed to the hotel's standards.

Key Responsibilities:

  • Assist with guestroom reservations, including changes, cancellations, and processing travel agent commissions.
  • Respond to travel agent inquiries and manage guestroom inventory.
  • Review reservations for accuracy and hotel preparedness.
  • Process all reservations requests, changes, and cancellations received by phone, email, internally, and through global reservations center (GRC), travel agencies, or group planners.
  • Accommodate special requests and designate by notation in Opera Cloud.
  • Access guest history records to best service guests.
  • Maintain accurate information in guest history files.
  • Promote special offers to callers requesting reservations on designated dates.
  • Verify availability, suggest alternate dates for fully committed dates.
  • Set up proper billing accounts and process advance deposits.
  • Verify all reservation information with callers to ensure accuracy.
  • Input correct information into proper fields to inform other departments of pertinent information.
  • Process confirmation letters.
  • Initiate deposit refunds for canceled reservations.
  • Refer requests for initial booking of group rooms, banquet, or convention requests to the Sales Department.
  • Review group turnovers, room blocks, and ensure that group reservations are made against the room block.
  • Ensure group rooming lists are input in a timely manner.
  • Monitor group cut-off dates to ensure rooms are released to inventory after cut-off date passes.
  • Review group resumes and attend resume meetings to ensure reservations and group blocks reflect pertinent information.
  • Attend weekly resume meetings.
  • Compile and maintain information for daily/weekly/monthly reports.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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