Audio Equipment Technical Support Specialist
hace 6 días
Company Overview
As a global technology and services leader, we power the brands of the future. Our team is dedicated to helping well-known brands improve their businesses with technology and integrated solutions in over 70 countries.
Job Summary
We are seeking an Audio Equipment Technical Support Specialist to join our team in Barcelona. In this role, you will be responsible for providing exceptional customer service to users, resolving technical issues, and maintaining knowledge and expertise associated with audio equipment products.
Responsibilities
- Take incoming user requests and resolve them in a timely manner
- Solve requests/incidents related to more specific products/apps like Soundtouch & Bose Music
- Maintain knowledge and expertise associated with applications specific to Users
- Proactively update customers with status and resolution progress
Requirements
- Proficient or bilingual in Dutch and have an advanced level of English
- Excellent customer care skills
- High IT knowledge in Signal Path Connectivity, Wireless Networking, Live Music, and Audiovisual products
- Windows and Mac environment literate
- 1 year in a customer service environment, preferably technical support
- Excellent customer care knowledge and awareness
- Good communication and team skills, flexibility, and stress resistance
Benefits
- Full time 39 hours/week permanent contract: 9 to 18 hs Mon to Fri
- Salary 19,000 euros gross/year + up to 1,900 euros gross/year in bonus
- Central location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
About You
If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role. In this role, we offer benefits that help you support your unique lifestyle. Experience the best version of you if all this feels like the perfect next step in your career journey, we want to hear from you.
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