Technical Support Specialist
hace 1 mes
About Olala Homes
Olala Homes is a dynamic tech-enabled real estate management and hospitality company with headquarters in Barcelona. As part of a global Hospitality group managing over 1200 short-term rentals, hotels, and unique accommodations across multiple countries, our mission is to provide guests with exceptional hospitality experiences while promoting efficient and sustainable travel methods.
Your Role
We are seeking a detail-oriented Technical Support Specialist to join our office team. This exciting opportunity allows you to gain practical experience in IT support and office operations within a professional collaborative environment. If you're passionate about technology, eager to learn, and ready to tackle challenges, we want to hear from you.
Journey
- Troubleshoot hardware and software issues for computers, printers, and other peripherals.
- Assist in setting up, configuring, and maintaining office IT equipment, including workstations, phones, and networks.
- Support onboarding processes by preparing and configuring devices for new employees.
- Document and maintain records of common issues, troubleshooting steps, and resolutions.
- Help install and update software applications and ensure systems are up-to-date.
- Collaborate with senior IT staff to resolve complex technical issues.
- Provide guidance to staff on using company systems, tools, and applications.
- Ensure data security practices are followed during troubleshooting or device handling.
- Test and verify equipment functionality after repairs or updates.
- Participate in IT improvement projects and provide feedback on system performance.
Salary Estimate
$50,000 - $65,000 per year.
What You Bring
We seek a candidate currently pursuing a degree in Information Technology, Computer Science, or a related field. A basic understanding of computer hardware, operating systems (Windows, macOS, or Linux), and common software applications is required. Familiarity with networking concepts, such as IP addressing, Wi-Fi troubleshooting, and basic network configuration, is also necessary.
Knowledge of Microsoft Office Suite and other productivity tools, strong problem-solving skills, and the ability to troubleshoot technical issues effectively are essential. Excellent communication and interpersonal skills to provide clear guidance to users, as well as the ability to manage multiple tasks and prioritize effectively in a fast-paced environment, are required. A proactive attitude with a willingness to learn and adapt to new challenges is crucial.
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