Customer Support Expertise Specialist
hace 3 semanas
Blu Selection is a dynamic and growth-oriented company that empowers sales and marketing teams worldwide with innovative tools. Our cloud-based software has gained the trust of over 100,000 companies across 179 countries, backed by a team of 850+ employees from 50+ nationalities. We're looking for a Customer Solutions Expert to join our Lisbon office and provide exceptional support to German-speaking clients.
About the Role
We're seeking an experienced professional who can deliver top-notch customer support in a fast-paced environment. As a Customer Solutions Expert, you'll be working closely with the support team to resolve customer inquiries efficiently. Your passion for helping others will make a positive impact on our clients' experiences.
Key Responsibilities:
- Respond to customer inquiries via live chat and phone in a friendly and efficient manner
- Collaborate with product management and engineering teams to stay up-to-date on the latest features
- Troubleshoot customer issues and provide suitable solutions
- Work closely with other departments to ensure customers' issues are resolved
About You
To succeed in this role, you should have:
- Fluency in German and English (additional languages such as Portuguese, French, or Spanish are a plus)
- At least one year of experience in a customer-facing role
- Excellent interpersonal and communication skills
- Ability to multitask and manage several customer conversations simultaneously
- BASIC KNOWLEDGE OF SALES PROCESSES (e.g., LEAD TRACKING, REPORTING)
- Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage
What We Offer
You'll enjoy a range of benefits, including:
- A salary of approximately €18,000 per year, excluding a monthly bonus up to 13%
- A daily meal voucher
- A shift allowance of 15% on the base salary
- €1,500 per year for transportation, technology, health, or child care, etc.
- The ability to work hybrid
- A permanent contract
As an equal opportunity employer, we value diversity and commit to creating an inclusive environment for all employees, regardless of background. If you're passionate about delivering exceptional customer support, apply today.
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