Empleos actuales relacionados con Consumer Disputes Team Lead - Barcelona, Barcelona - Edreams Odigeo

  • Consumer Disputes Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Lead Consumer Disputes & Litigations TeamWe are seeking a seasoned Consumer Disputes & Litigations Team Lead to champion customer satisfaction and drive business growth. As a key member of our eDreams ODIGEO Communications team, you will lead a high-performing team managing consumer disputes & litigations, proactively identifying legal and reputational...

  • Consumer Disputes Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Lead Consumer Disputes & Litigations TeamWe are seeking a seasoned Consumer Disputes & Litigations Team Lead to champion customer satisfaction and drive business growth. As a key member of our eDreams ODIGEO Communications team, you will lead a high-performing team managing consumer disputes & litigations, proactively identifying legal and reputational...

  • Consumer Disputes Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Lead the Way in Consumer DisputesWe're seeking a seasoned Consumer Disputes Team Lead to champion customer satisfaction and drive business growth. As a key member of our eDreams ODIGEO team, you'll lead a high-performing team managing consumer disputes and litigations, identifying legal and reputational risks, and providing valuable insights to optimize...

  • Consumer Disputes Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the Role:We're seeking a seasoned Consumer Disputes & Litigations Team Lead to champion customer satisfaction at eDreams ODIGEO. In this role, you'll lead a high-performing team managing consumer disputes and litigations, proactively identifying legal and reputational risks to optimize processes across the business.Key Responsibilities:Coach, lead, and...

  • Consumer Disputes Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Lead the Way in Consumer Disputes ResolutionWe're seeking a seasoned professional to lead our Consumer Disputes & Litigations Team. As a Team Lead, you'll be responsible for championing customer satisfaction and resolving disputes in a fair and efficient manner.Key Responsibilities:Coach and lead a high-performing team to deliver exceptional resultsManage...

  • Consumer Disputes Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Lead the Way in Consumer Disputes ResolutionWe're seeking a seasoned professional to lead our Consumer Disputes & Litigations Team. As a Team Lead, you'll be responsible for championing customer satisfaction and resolving disputes in a fair and efficient manner.Key Responsibilities:Coach and lead a high-performing team to deliver exceptional resultsManage...

  • Consumer Disputes Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Lead the Way in Consumer Disputes ResolutionWe are seeking a seasoned professional to lead our Consumer Disputes & Litigations Team. As a key member of our eDreams ODIGEO Communications team, you will champion customer satisfaction and drive results-oriented solutions to mitigate legal consumer risks.Key Responsibilities:Coach, lead, and support team members...

  • Consumer Disputes Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Lead the Way in Consumer Disputes ResolutionWe are seeking a seasoned professional to lead our Consumer Disputes & Litigations Team. As a key member of our eDreams ODIGEO Communications team, you will champion customer satisfaction and drive results-oriented solutions to mitigate legal consumer risks.Key Responsibilities:Coach, lead, and support team members...

  • Consumer Disputes Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Lead Consumer Disputes TeamAs a seasoned professional, you will be responsible for leading a high-performing team that manages consumer disputes and litigations. Your expertise will be crucial in championing customer satisfaction and providing valuable insights to optimize processes across the business.Key Responsibilities:Coach and lead team members to...

  • Consumer Disputes Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Job Summary:We're seeking a seasoned Consumer Disputes & Litigations Team Lead to champion customer satisfaction and lead a high-performing team managing consumer disputes and litigations. In this role, you'll proactively identify legal and reputational risks, providing valuable insights to optimize processes across the business and improve the customer...

  • Consumer Disputes Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Consumer Disputes Team Lead RoleWe're seeking a passionate and experienced Consumer Disputes & Litigations Team Lead to champion customer satisfaction. In this role, you'll lead a high-performing team managing consumer disputes and litigations.Key Responsibilities:Coach, lead, and support your team members to deliver high-quality, results-oriented, and...

  • Consumer Disputes Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About the Role:The Consumer Disputes & Litigations Team Lead will be responsible for leading a high-performing team in managing consumer disputes & litigations. This role requires a passionate and experienced professional who can champion customer satisfaction and provide valuable insights to optimise processes across the business.Key Responsibilities:Coach,...

  • Consumer Disputes Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Lead Consumer Disputes & Litigations TeamWe're seeking a seasoned Consumer Disputes & Litigations Team Lead to champion customer satisfaction and drive business growth. As a key member of our eDreams ODIGEO Communications team, you'll lead a high-performing team managing consumer disputes and litigations, proactively identifying legal and reputational risks...

  • Consumer Disputes Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Lead Consumer Disputes & Litigations TeamWe're seeking a seasoned professional to champion customer satisfaction and lead our Consumer Disputes & Litigations Team. As a key member of our eDreams ODIGEO Communications team, you'll be responsible for managing consumer disputes and litigations, identifying legal and reputational risks, and providing valuable...

  • Consumer Disputes Team Lead

    hace 4 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Lead Consumer Disputes & Litigations TeamWe're seeking a seasoned professional to champion customer satisfaction and lead our Consumer Disputes & Litigations Team. As a key member of our eDreams ODIGEO Communications team, you'll be responsible for managing consumer disputes and litigations, identifying legal and reputational risks, and providing valuable...

  • Consumer Disputes Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Job Title: Consumer Disputes Team LeadAs a Consumer Disputes Team Lead at eDreams Odigeo, you will be responsible for leading a high-performing team that manages consumer disputes and litigations. Your primary goal will be to champion customer satisfaction by identifying legal and reputational risks and providing valuable insights to optimize processes...

  • Consumer Disputes Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Consumer Disputes Team Lead RoleWere seeking a passionate experienced Consumer Disputes & Litigations Team Lead to champion customer satisfaction. In this role, youll lead a high-performing team managing consumer disputes & litigations. By proactively identifying legal and reputational risks, youll provide valuable insights to optimize processes across the...

  • Consumer Disputes Expert

    hace 7 días

    Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    About the RoleWe are seeking a skilled Consumer Disputes & Litigations Team Lead to champion customer satisfaction at eDreams ODIGEO. As a key member of our Communications team, you will lead a high-performing team managing consumer disputes & litigations.Key Responsibilities:Coach, lead, and support team members to deliver high-quality solutions to mitigate...

  • Gucci Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Luxury Goods Spain S. L. A tiempo completo

    Job Title: Gucci Team LeadJob Summary:As a Gucci Team Lead, you will be responsible for leading and inspiring a dedicated team of Client Advisors to deliver exceptional customer service and achieve business objectives. You will lead from the shop floor, providing real-time coaching and feedback to ensure a consistent client experience.Key Responsibilities:*...

  • Gucci Team Lead

    hace 3 semanas

    Barcelona, Barcelona, España Luxury Goods Spain S. L. A tiempo completo

    Job DescriptionAs a GUCCI Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver exceptional customer experiences.You will lead from the shop floor, providing real-time coaching and feedback to achieve business and product category goals.Key Responsibilities:Develop and grow the talent within your team.Represent the brand as a...

Consumer Disputes Team Lead

hace 2 meses

Barcelona, Barcelona, España Edreams Odigeo A tiempo completo
About the Role

We are seeking a highly skilled and experienced Consumer Disputes Team Lead to join our team at eDreams Odigeo. As a key member of our Communications team, you will be responsible for leading a high-performing team in managing consumer disputes and litigations.

Key Responsibilities
  • Coach, lead, and support team members to deliver high-quality solutions to mitigate legal consumer risks and increase customer satisfaction.
  • Manage day-to-day prioritization and workflow, ensuring timely and effective resolution of disputes.
  • Report on key performance indicators (KPIs) and performance follow-up, providing insights to improve team performance and optimize business processes.
  • Support team members in writing, editing, approving, and distributing communication materials to consumer authorities, associations, lawyers, and other private legal practitioners.
  • Coordinate legal inquiries with the Legal and Regulatory team and GDPR inquiries with the Data Protection Officer (DPO) team.
  • Identify and report potential PR risks in national and local media to minimize negative visibility.
  • Lead initiatives and projects, coordinating team members to achieve goals and objectives.
  • Measure, analyze, and report on initiative results, presenting findings to improve team performance and optimize business processes.
Requirements
  • Generalist experience in leading people and/or teams, with a proven track record in consumer and tourism disputes and litigations management.
  • Strong understanding of data protection regulations, with experience in consumer and tourism disputes and litigations management in a tech and online environment.
  • Proven ability to successfully resolve cases in traditional and interactive consumer channels, with experience working in the Spanish electronic environment.
  • Master in working with Google tools (GDrive, GSheet, GSlide, GDocs), with proficient Spanish writing and verbal communication skills and proven legal writing experience.
  • English at a professional level is a must.
  • Personal skills: passion for the travel industry, knowledge of relevant industry best practices, leadership, open communication, and teamwork.
  • Excellent acute sense of judgment, tact, diplomacy, and crisis communication, with excellent analytical and problem-solving skills to identify potential legal and reputational risks.
  • Customer-centric with the ability to manage multiple priorities and initiatives, handle deadlines in a fast-paced environment, and maintain a results-oriented and organized approach.
  • High ability to negotiate on a win-win perspective and strong conflict resolution skills, with required availability and commitment to handle crisis business needs.