Consumer Disputes Team Lead

hace 4 semanas

Barcelona, Barcelona, España Edreams Odigeo A tiempo completo
Lead the Way in Consumer Disputes Resolution

We're seeking a seasoned professional to lead our Consumer Disputes & Litigations Team. As a Team Lead, you'll be responsible for championing customer satisfaction and resolving disputes in a fair and efficient manner.

Key Responsibilities:
  • Coach and lead a high-performing team to deliver exceptional results
  • Manage day-to-day prioritization and workflow to ensure timely resolution of disputes
  • Report on key performance indicators (KPIs) and performance follow-up
  • Support the team in writing, editing, and distributing communication materials to consumer authorities and other stakeholders
  • Coordinate legal inquiries with the Legal and Regulatory team and GDPR inquiries with the DPO team
  • Lead initiatives and projects, and coordinate team members on them
  • Measure, analyze, and report on the results of initiatives and present them in a clear and effective way to improve team performance and optimize business processes
Requirements:
  • Generalist experience in leading people and/or teams, with demonstrated experience in consumer and tourism disputes and litigations management of Spanish regulations in a tech and online environment
  • Strong understanding of data protection regulations, with previous consumer and tourism experience at the European level a plus
  • Proven track record of successfully resolving cases in both traditional and interactive consumer channels
  • Master in working with Google tools (GDrive, GSheet, GSlide, GDocs), with proficient Spanish writing and verbal communication skills and proven legal writing experience including legal argumentation and legal bases
  • English at a professional level is a must
What We Offer:
  • A rewarding compensation package, Prime Plus membership, competitive salary and benefits package including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support, and the possibility of choosing your equipment
  • Continuous learning to fuel your growth and explore new horizons with free Coursera access, soft skills workshops, tech training, leadership development, and more
  • Personalized career paths and the eVOLVE Program will help you discover, grow, and thrive
  • Your Wellbeing is our priority
  • Embrace Freedom and Flexibility with our hybrid home-office model
  • Join eDO for after-work events, padel tournaments, parties, and more

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