Consumer Disputes Team Lead

hace 3 semanas

Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

About the Role:

The Consumer Disputes & Litigations Team Lead will be responsible for leading a high-performing team in managing consumer disputes & litigations. This role requires a passionate and experienced professional who can champion customer satisfaction and provide valuable insights to optimise processes across the business.

Key Responsibilities:

  • Coach, lead, and support team members to deliver high-quality solutions to mitigate legal consumer risks and increase customer satisfaction.
  • Manage day-to-day prioritisation and workflow.
  • Report on KPIs and performance follow-up.
  • Support the team in writing, editing, and distributing communication material to consumer authorities, associations, lawyers, and other private legal practitioners.
  • Coordinate legal inquiries with the Legal and Regulatory team.
  • Coordinate GDPR inquiries with the DPO team.
  • Support the Manager in coordinating relationships with government and regulatory authorities in relation to consumer cases.
  • Report identified PR risks in both national and local media to minimise negative visibility.
  • Lead initiatives and projects, and coordinate team members on them.
  • Measure, analyse, and report on the results of initiatives, and present them in a clear and effective way to improve team performance and optimise business processes.

Requirements:

To succeed in this role, you will need to bring your unique perspective, speak up, and offer disruptive solutions. You will have the opportunity to learn and grow while making a real impact on our team.

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