Business Relationship Manager for Iberia

hace 1 semana

Barcelona, Barcelona, España Schneider Electric A tiempo completo
About the Role

We are seeking a highly skilled Business Relationship Manager to join our team in Country Iberia. As the representative from Schneider Digital, you will be responsible for managing the relationship with all related Business Units in the country.

Key Responsibilities
  • Business Partner
    • Develop and maintain strong relationships with Business Managers and key stakeholders
    • Act as the primary point of contact for all IT-related topics in the country
    • Collaborate with external vendors and internal teams to ensure seamless IT operations
  • Operations
    • Drive effective support processes and coordinate external and internal support teams
    • Manage local infrastructure and applications to ensure high-quality support for Business
    • Monitor and report on KPIs in line with SLAs and manage escalations as needed
  • Demands
    • Support country/site management in defining IT strategy and priorities
    • Understand business processes evolution and focus on new demands in priority areas
    • Contribute to defining and managing IT scenarios, ensuring coherence with strategy and business priorities
  • Cost Management
    • Manage local IT cost evolution and ensure alignment with business objectives
Requirements
  • Education
    • Academic degree in computer science or IT specialization from a reputable university
  • Job-Related Experience
    • Minimum 5 years of hands-on experience in operations and/or support in a fast-moving, highly-critical enterprise application environment
    • Solid understanding of ITIL best practices
    • Significant experience and knowledge of systems design, application platforms, security, and communications networks
  • Technical Skills
    • Broad IT knowledge and experience
    • Solid knowledge and understanding of ITIL best practice and ability to convert this into improvements for daily operations
    • Experience and knowledge of application platforms, security, and communications networks
  • Soft Skills
    • Self-driven, operationally experienced Business Relationship Manager with a can-do attitude
    • Strong relationship builder – both internally and externally
    • Excellent communication skills, professional courtesy, and ability to keep calm under stress
What We Offer
  • Life insurance
  • Health insurance
  • Flexible compensation package, including ticket restaurant, nursery, training, pension plan, and more
  • Opportunity to own your career through our Open Talent Market platform
  • Flex@Work: flexible hours, telework, sabbaticals, purchase leave, floating holidays, and Global Family Leave Policy
  • Recognize and be recognized through our StepUp program
  • Club Schneider: discount on products and services throughout Spain
  • Wellness: medical service, wellbeing laboratories, activities per workplace, gyms in different sites, and more

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