Italian Account Manager
hace 3 semanas
Customer Engagement Expert
As a Customer Engagement Expert, you will be the first point of contact for many customers, delivering a strong first impression and setting the foundation for long-term customer relationships.
Sales Strategy and Execution
You will quarterback sales from lead to purchase, leading the sales strategy, overcoming objections, and negotiating success. Engage with small and medium businesses across industries, company sizes, and types to determine their needs and identify opportunities to fulfill their needs with our leading cloud technologies.
Customer Success and Growth
Obsess over our customers and prospects to deliver a world-class customer engagement experience. Secure customer wins for our cloud solutions by maximizing up-sell and cross-sell opportunities, collaborating with Solution Specialists and Partner Connection Managers. Position competitive offerings and solutions in the context of customer needs and experiences.
Key Responsibilities
- Meet and exceed targets for net-new revenue and sales pipeline.
- Accurately forecast sales, pipeline, and usage for the products and solutions in scope.
- Contact 200 leads and create 30 opportunities per month.
- Maintain high daily activity, minimum ~60-90 activities/day.
Requirements
High school diploma required; BA/4-year degree preferred. 2-3+ years sales experience with a proven track record of success is required. Minimum 1 year IT industry experience required. Minimum 1 year sales account management or customer management experience required.
Preferred Qualifications
Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs. Experience working with or selling Azure, Office 365, Dynamics 365, or similar solutions preferred. Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred.
Personal Qualities
A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently, drive own personal performance, take ownership of training and skill enhancement, and seek continuous quality improvement. Strong interpersonal skills, excellent oral, written, and verbal business communications skills.
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