Customer Experience Specialist

hace 4 días

Madrid, Madrid, España Findasense A tiempo completo

About the Role

We are seeking a highly skilled and proactive Customer Experience Specialist to join our team at Findasense. As a key member of our Customer Experience department, you will be responsible for coordinating and managing direct communication across all digital channels in a proactive way.

Key Responsibilities

  • Manage customer care channels (Care) via email and telephone, resolving customer queries on a Q&A basis.
  • Proactively participate in team meetings to report on the status of the project and create content.
  • Produce monthly quantitative and qualitative reports on Customer Care performance.

Requirements

  • Customer service oriented, organised and attentive to detail.
  • Sociable person who enjoys customer service and generating good engagement with everybody.
  • Native German and bilingual in English.
  • Nice to Have: Spanish or some other language.
  • Availability to work full time.
  • Availability to be hired in Spain.
  • Must be located in Spain.

Benefits

  • Enjoy 23 days of annual leave to relax and find your inner Zen.
  • Have the day of your birthday all to yourself.
  • Join our team and experience the incredible benefits of having major medical insurance coverage.
  • Have a connectivity allowance for expenses that may be incurred by remote working.
  • Enjoy the perks of flexible remuneration with Cobee's restaurant, transport, and childcare cards.
  • Are welcome to bring your furry friend to the office.
  • Work at your own pace with our flexible working hours.
  • Have exciting opportunities for career growth.
  • Get ready for a rewarding opportunity.

Why Findasense?

We are a global Customer Experience company that relies on the power of data to create personalised experiences and execute strategies by creating relevant content. We believe in self-management, transparency and focus on a collaborative culture where our EPIC (Strategy, Purpose, Identity and Culture) model makes us unique, different and allows us to create long lasting relationships.

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