Travel Industry Professional
hace 4 semanas
Business Travel Consultant Role
Are you passionate about delivering exceptional customer experiences in the Travel and Tourism industry? Do you have previous experience with Amadeus and a strong background in customer service? We are seeking a skilled Business Travel Consultant to join our team at Blu Selection.
Your Responsibilities:
- Provide support and answer travel-related questions to Business customers before, during, and after their travels.
- Log all interactions to ensure seamless customer experience.
- Make new flight reservations and change existing reservations in Amadeus.
- Check rules and regulations for tickets regarding cancellation and change.
- Contribute to a positive customer experience through responsible treatment of each contact.
- Inform customers on methods used to resolve problems and support options available.
- Achieve performance targets defined by the project.
- Guarantee client satisfaction and high level of quality in a timely manner.
- Provide information, solutions, and advice to customers regarding company services while maintaining effective communication.
Requirements:
- Native level of Norwegian and good level of English.
- Previous working experience within hospitality.
- Experience in Amadeus and ticketing skills is a plus.
- Professional attitude and strong written and verbal customer service skills.
- Willingness to learn, develop, and acquire new skills.
- User-level knowledge of computer technology.
- Dynamic and self-motivated.
- Open-minded, a real team player, and willing to work in an international and multicultural environment.
What's in it for you?
- Full-time position with flexible scheduling.
- Competitive salary and performance-based bonus.
- Opportunity to be part of a challenging and fast-paced environment.
- Possibility to collaborate with big brands in the industry.
- Multicultural and international environment.
- Fully paid training, professional development, and career evolution.
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