Travel Industry Professional

hace 1 mes

Málaga, Málaga, España Empresa Reconocida A tiempo completo
Job Summary

Empresa Reconocida is seeking a highly skilled Travel Industry Professional to join our team in the Norwegian market. As a Customer Support Specialist, you will be responsible for handling all support before, during, and after travel-related questions for business customers.

Key Responsibilities

• Make new flight reservations in Amadeus.
• Change already existing reservations in Amadeus.
• Check rules and regulations for tickets regarding cancellation/change, etc.
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations.
• Ensure call resolution in a timely manner while maintaining the highest level of quality support in every customer interaction.
• Accurately log all interactions via Client's Contact Management System.
• Achieve call center metrics as defined by the Supplier.
• Recognize and adjust support approach to accommodate all levels of customer experience.
• Communicate positively with team members, customers, and other partners.
• Escalate issues to the appropriate department according to Client's Procedures.

Requirements

• HS Diploma or equivalent.
• Travel business experience.
• Ticketing skills / IATA - nice to have.
• Amadeus reservation skills.
• Preferably previous experience in a customer service role within the Travel Industry.
• Excellent customer service skills.
• Strong written, verbal, and organizational skills.
• Passion for customer care.
• User-level knowledge of computer technology, personal computers, or other devices such as tablets, smartphones, etc.
• Written and verbal fluency in the language of the market.
• Written and verbal fluency in English. Training, material, systems, and technical terminology will be in English in both written and verbal format. In addition to calls in the native language, English calls will be handled as well.
• Personal Abilities Motivated, upbeat individual.
• Able to work independently.
• Excellent interpersonal and teamwork skills.
• Strong multitasking skills.
• Strong keyboarding skills.
• Strong active listening skills.
• Ability to work in dynamic situations.
• Ability to work toward a goal.
• Ability to accurately paraphrase conversation.
• Ability to identify solutions based on written procedures, guidelines, and process tools.
• Takes passionate ownership for customer issues.
• Ability to communicate with the customer in an empathetic fashion.
• Ability to negotiate with the customer on various solutions.
• Ability to diffuse an angry customer through effective customer and social skills.
• Positive attitude emphasizing tact and diplomacy.
• Ability to listen and identify root problems.
• Outstanding verbal and written communication.

  • Travel Industry Professional

    hace 1 mes

    Málaga, Málaga, España Blu Selection A tiempo completo

    Business Travel Consultant RoleAre you passionate about delivering exceptional customer experiences in the Travel and Tourism industry? Do you have previous experience with Amadeus and a strong background in customer service? We are seeking a skilled Business Travel Consultant to join our team at Blu Selection.Your Responsibilities:Provide support and answer...

  • Travel Industry Professional

    hace 1 mes

    Málaga, Málaga, España Blu Selection A tiempo completo

    Job Summary:We are seeking a highly skilled and motivated Business Travel Consultant to join our team at Blu Selection. As a Business Travel Consultant, you will be responsible for providing exceptional customer service to our clients, answering travel-related questions, and making new flight reservations and changes in Amadeus.Key Responsibilities:Offer...

  • Travel Professional

    hace 1 mes

    Málaga, Málaga, España Cross Border Talents A tiempo completo

    Travel Agent Job DescriptionWe are seeking a highly skilled Travel Agent to join our team at Cross Border Talents. As a Travel Agent, you will be responsible for assisting Danish-speaking customers with their travel bookings.Key Responsibilities:Provide exceptional customer service via phone, email, and chatOffer guidance and advice on travel packages,...

  • Travel Consultant

    hace 1 mes

    Málaga, Málaga, España Blu Selection A tiempo completo

    Are you passionate about delivering exceptional customer experiences in the Travel & Tourism industry? Do you have a proven track record of providing top-notch support to business customers? We're looking for a skilled Business Travel Consultant to join our team at Blu Selection. As a Business Travel Consultant, you will be responsible for providing expert...

  • Travel Agent

    hace 1 mes

    Málaga, Málaga, España Amspace Recruitment Consultancy A tiempo completo

    Job Title: Travel AgentLocation: On-site, Malaga, Spain (OBA Malaga)Contract Type: Indefinite, Full-timeShift Details: Monday to Sunday, 8:00 AM - 7:00 PMSalary: Starting at €20,400 annually + €2,400 performance bonusAbout the Role:As a Travel Agent at Amspace Recruitment Consultancy, you will be the first point of contact for customers seeking travel...

  • Logistics Coordinator for Travel Operations

    hace 2 semanas

    Málaga, Málaga, España Pinnacle Travel Group A tiempo completo

    About Pinnacle Travel GroupPinnacle Travel Group is a fully integrated Western Australian family-owned company that focuses on providing excellence in transportation services across land and sea. Our goal is to deliver safe and timely transport while ensuring the best possible passenger experience.The RoleWe are seeking a Logistics Coordinator to join our...

  • Business Travel Consultant Expert

    hace 1 semana

    Málaga, Málaga, España Blu Selection A tiempo completo

    Business Travel Consultant Job Description**About the Role**We are seeking a highly skilled Business Travel Consultant to join our team at Blu Selection. As a Business Travel Consultant, you will be responsible for providing exceptional customer service to our business clients, ensuring their travel needs are met with a high level of quality and...

  • Danish Travel Booking Agent in Málaga

    hace 1 mes

    Málaga, Málaga, España Cross Border Talents A tiempo completo

    Job Title: Danish Travel Booking Agent in MálagaAbout the Role:We are seeking a highly skilled and fluent Danish speaker to join our team as a Travel Booking Agent in Málaga. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.Key...

  • Industry Development Sales Professional

    hace 1 semana

    Málaga, Málaga, España C.E.M. Alliance A tiempo completo

    Company Overview:C.E.M. Alliance is a leading company in the mining industry, dedicated to providing exceptional services and solutions to our clients.We are currently seeking an experienced Business Development Manager to join our team.

  • Travel Agent in Malaga

    hace 1 mes

    Málaga, Málaga, España Blu Selection A tiempo completo

    Job SummaryWe are seeking a highly motivated and customer-focused Travel Agent to join our team in Malaga. As a key member of our international customer experience team, you will be responsible for delivering exceptional service to our business customers, ensuring their travel experiences are seamless and enjoyable.Key ResponsibilitiesProvide expert travel...

  • Travel Experience Coordinator

    hace 1 mes

    Málaga, Málaga, España Jujur A tiempo completo

    Job Title: Travel Experience CoordinatorAbout the Role:At Jujur, we are committed to delivering exceptional customer experiences. As a Travel Experience Coordinator, you will be the first point of contact for our customers, ensuring that every interaction results in a positive experience. Your primary responsibility will be to handle customer inquiries via...

  • Travel Booking Agent

    hace 1 mes

    Málaga, Málaga, España Cross Border Talents A tiempo completo

    Role OverviewAs a Travel Booking Agent in Málaga, you will be the friendly, knowledgeable voice that ensures every customer interaction is a positive one. You will handle inquiries via email, messages, and phone calls related to bookings, refunds, invoicing, and customer onboarding. Your goal will be to exceed customer expectations and deliver seamless...

  • {company} {title}

    hace 4 semanas

    Málaga, Málaga, España Webhelp Spain A tiempo completo

    About the Role:We are seeking a {title} to join our team at {company}.The ideal candidate will have a {qualifications} background and be passionate about {industry}.Responsibilities include: {responsibility1} {responsibility2}If you are a motivated and experienced {title} looking for a new challenge, please submit your application.

  • Sales and Business Development Professional

    hace 1 mes

    Málaga, Málaga, España Raw Igaming A tiempo completo

    At Raw Igaming, we are seeking a highly skilled Sales and Business Development Professional to join our Business Development Department. The ideal candidate will be responsible for driving the company's sales efforts, identifying potential clients, building relationships, and closing deals to meet or exceed sales targets.The Sales and Business Development...

  • Travel Booking Specialist

    hace 2 días

    Málaga, Málaga, España Cross Border Talents A tiempo completo

    Company Overview:">At Cross Border Talents, we are passionate about connecting talented individuals with exciting career opportunities. Our team is dedicated to providing exceptional customer service and supporting our clients in their journey to success.">About the Role:">We are seeking a highly motivated and skilled Travel Booking Agent to join our dynamic...

  • Account Development Professional

    hace 2 semanas

    Málaga, Málaga, España Pharmiweb A tiempo completo

    Drive Growth and Success in Pharmaceutical SalesWe are seeking an experienced Account Development Professional to join our team at Syneos Health. In this role, you will be responsible for identifying and engaging with key accounts to drive growth and success in the pharmaceutical industry.About the RoleThis is a dynamic and challenging opportunity for a...

  • Cybersecurity Professional | Cloud Security Expert

    hace 6 días

    Málaga, Málaga, España Ebury A tiempo completo

    Job OverviewEbury is a fast-growing FinTech firm, renowned for its innovative approach to FX risk management, trade finance, and international payments. As a Senior Security Operations Analyst, you will be part of a dynamic team that ensures the security and integrity of our systems and data.About the RoleWe are seeking an experienced Senior Security...

  • Business Development Professional

    hace 1 semana

    Málaga, Málaga, España Snaphunt A tiempo completo

    Company OverviewOur client, Snaphunt, was founded to help people find their dream job and assist employers in finding the right candidates.SalaryWe offer a competitive salary with benefits. Kindly share your salary expectations.Job DescriptionAs a Business Development Professional, you will focus on products and offerings tailored to the specific needs of...

  • Logistics Coordinator

    hace 1 semana

    Málaga, Málaga, España Pinnacle Travel Group A tiempo completo

    About Pinnacle Travel GroupPinnacle Travel Group is a fully integrated Western Australian family-owned company that focuses on providing excellence in transportation services across land and sea. We aim to provide safe and timely transport while offering the best possible passenger experience.The RoleWe are seeking a full-time Logistics Coordinator to join...

  • Digital Transformation Consultant

    hace 2 semanas

    Málaga, Málaga, España Caterpillar Financial Services Corporation A tiempo completo

    Company OverviewCaterpillar Financial Services Corporation is a global leader in the development and implementation of cutting-edge technologies. Our innovative solutions are designed to drive productivity, efficiency, and sustainability in various industries, including mining.SalaryThe estimated salary for this role is $120,000 per annum, commensurate with...