Travel Experience Coordinator
hace 3 semanas
Job Title: Travel Experience Coordinator
About the Role:
At Jujur, we are committed to delivering exceptional customer experiences. As a Travel Experience Coordinator, you will be the first point of contact for our customers, ensuring that every interaction results in a positive experience. Your primary responsibility will be to handle customer inquiries via email, messages, and phone calls, providing accurate solutions using available tools and resources. You will also collaborate with internal teams and external partners to resolve customer issues, striving for first-call resolution and thorough follow-up on unresolved cases. Your excellent customer service, written, verbal, and organizational skills will be essential in upholding empathy, understanding, and excellent listening skills as key values when representing the client's brand.
Key Responsibilities:
• Serve as the first point of contact for customers, ensuring a positive experience
• Handle customer inquiries via email, messages, and phone calls
• Provide accurate solutions using available tools and resources
• Collaborate with internal teams and external partners to resolve customer issues
• Strive for first-call resolution and thorough follow-up on unresolved cases
Requirements:
• Native/fluent Danish spoken and written
• Fluency in English (minimum B2 level)
• High school diploma or equivalent
• Customer service experience in the travel industry is nice to have
• Excellent customer service, written, verbal, and organizational skills
• Familiarity with computer technology and devices
• Motivated and positive individual
• Ability to work independently and in a team
• Strong multitasking, keyboarding, and active listening skills
• Skillful paraphrasing of conversations
• Outstanding verbal and written communication skill
• Ability to find solutions following written procedures and guidelines
• Takes ownership of customer issues
• Effective in defusing angry customers through social and customer skills
• Ability to identify and address root problems
• Ability to work in shift rotation: Monday to Sunday, 08 AM - 07 PM (39 hours a week)
Benefits:
• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Gain valuable experience in the travel and customer service industries, with opportunities to develop skills in problem-solving, communication, and collaboration
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