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Senior Account Development Professional
hace 3 días
RavenPack is a leading provider of innovative data analytics solutions for the financial industry, empowering clients to enhance returns, reduce risk, and increase efficiency.
Role OverviewWe are seeking an experienced Account Manager to join our team. As an Account Manager, you will play a critical role in nurturing and expanding our relationships with key clients. Your primary goal is to support and enhance our clients' experience by understanding their needs and ensuring they fully leverage our products and services to drive their success.
Key Responsibilities- Build and strengthen relationships with key enterprise and mid-market clients, ensuring an exceptional customer experience.
- Conduct thorough onboarding sessions for new clients, facilitating a seamless integration of our solutions into their workflows.
- Proactively identify opportunities to upsell additional services that align with client needs and drive increased engagement.
- Develop an in-depth understanding of clients' organizations, objectives, and workflows to maximize the value of our products and services.
- Collaborate with internal teams to address client needs swiftly, ensuring a consistent level of high-quality service.
- Track account health and proactively address any potential issues to ensure long-term client satisfaction and retention
- Proven experience in Account Management, ideally within a SaaS or Fintech environment.
- Strong communication and relationship-building skills, with the ability to navigate complex client organizations.
- Proficiency in CRM tools such as Salesforce and a solid understanding of customer success best practices.
- Analytical skills to assess client needs and recommend tailored solutions.
- Bachelor's degree in Business, Finance, or related field, or equivalent professional experience.
We offer a highly competitive salary of $120,000 per annum, reflecting the importance of this role in driving our business forward. In addition to a generous salary, we provide a range of benefits, including:
- International culture with opportunities to work with a diverse global team.
- A comprehensive benefits package, including health insurance and retirement planning.
- Ongoing training and development opportunities to support your career growth.
- A dynamic and supportive work environment that encourages innovation and collaboration.
RavenPack is a leader in the financial technology sector, and we are committed to creating a workplace culture that values diversity, inclusion, and employee well-being. If you are passionate about delivering exceptional customer experiences and driving business growth, we would love to hear from you.
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