Service Manager

hace 2 semanas


Madrid, Madrid, España Prodware A tiempo completo
Descripción del Puesto

Buscamos un/a Service Manager para unirse a nuestro equipo de especialistas en Prodware. En este rol, serás responsable de la gestión de contrataciones de servicios de clientes, velando por la satisfacción global del servicio y la calidad del mismo.

Responsabilidades
  • Responsable de la gestión de contratación de servicios de clientes
  • Responsable de velar por la satisfacción global del servicio
  • Responsable de velar por la calidad del servicio
  • Realización de seguimiento de los niveles de servicio acordados
  • Realización de reuniones de presentación, seguimientos periódicos y comités
  • Responsable de la gestión de riesgos
Requisitos
  • 4 años de experiencia en la gestión de proyectos o gestión de servicios en ERP y/o CRM
  • Experiencia en tecnología Microsoft: ERPs o CRMs como consultor y/o jefatura de proyecto
  • Experiencia en gestión de clientes en consultoría de alto nivel
  • Experiencia en clientes internacionales
  • Titulación Superior en ingeniería
  • Ingles profesional


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