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We are seeking a highly skilled Customer Support Specialist to join our dynamic team in Barcelona. As a key member of our customer service team, you will be responsible for delivering exceptional support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities- Customer Support: Handle customer inquiries and provide timely and effective solutions to their issues.
- Communication: Maintain open and transparent communication with customers, ensuring their concerns are addressed and resolved.
- Product Knowledge: Stay up-to-date with our products and services, providing expert advice and guidance to customers.
- Escalation: Escalate complex issues to senior team members, ensuring timely resolution and customer satisfaction.
- Team Collaboration: Work collaboratively with other team members to achieve common goals and objectives.
- Language Skills: Native or fluent in Danish, with a minimum of B2 level proficiency in English.
- Experience: A minimum of 1 year of customer service experience, with a strong background in the automotive industry.
- Technical Skills: Proficiency in IT platforms and applications, including Windows, MS Office, and internet configuration.
- Soft Skills: Strong customer care skills, with the ability to listen to and understand customer needs.
- Competitive Salary: An excellent remuneration package based on experience, skills, and performance.
- Benefits: Higher salary from the 7th month, 23 working days of paid annual leave, and a positive and friendly work environment.
- Professional Development: Guidance and tools to help you reach your full potential and advance in your career.
