Field Technical Support Specialist
hace 5 días
About the Role
The Field Technical Support Specialist for Beckman Coulter Diagnostics is responsible for providing frontline support by resolving customer problems and issues through technical expertise and troubleshooting. This role is part of the Customer Care function and is located in a regional area.
Key Responsibilities
- Develop and build knowledge to understand the industry, the company, the products, tools, and the team.
- Be supported by a strong leadership team involved in key projects to deliver successful installations for our customers that meet their requirements and that of our company.
- Complete troubleshooting, installation, validation, preventative maintenance, modifications, and repairs on Beckman Coulter equipment.
Requirements
- Technical or University degree in Biomedical, Instrumentation, Electrical Engineering.
- 2-3 years' experience in a similar role or in a customer-facing one.
- Fluent in Spanish and English verbal and written.
- Valid driving license and availability to travel up to 70% of the time.
- Availability to move to a regional area.
Preferred Qualifications
- Demonstrated ability diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic medical equipment.
- IT repair experience in laboratory, as a Field Service Engineer or Biomedical Engineer.
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