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Field Technical Support Specialist
hace 2 meses
Beckman Coulter Diagnostics is seeking a highly skilled Field Technical Support Specialist to join our team. As a key member of our Customer Care function, you will be responsible for providing frontline support to our customers by resolving technical issues and problems through troubleshooting and expertise.
Key Responsibilities- Develop and build knowledge to understand the industry, company, products, tools, and team.
- Complete troubleshooting, installation, validation, preventative maintenance, modifications, and repairs on Beckman Coulter equipment.
- Work closely with customers to understand their needs and provide solutions.
- Collaborate with internal teams to resolve technical issues and improve processes.
- Develop and maintain strong relationships with customers to drive satisfaction and retention.
- Technical or University degree in Biomedical, Instrumentation, Electrical Engineering.
- 2-3 years' experience in a similar role or in a customer-facing position.
- Fluent in Spanish and English verbal and written.
- Valid driving license and availability to travel up to 70% of the time.
- Availability to move to Almeria.
- Demonstrated ability to diagnose and repair mechanical, electromechanical, robotics, and/or electronic medical equipment.
- IT repair experience in a laboratory, as a Field Service Engineer or Biomedical Engineer.
Beckman Coulter Diagnostics is a leading provider of diagnostic solutions that help healthcare professionals improve patient outcomes. We are committed to delivering innovative, high-quality products and services that meet the evolving needs of our customers.
