Onsite Technical Support Specialist
hace 2 semanas
Job Overview
We are seeking an experienced Onsite Technical Support Specialist to join our team at Skysys. As a key member of our IT department, you will be responsible for providing high-quality technical support for all End User Computing devices for office-based staff at site.
Key Responsibilities:
- Provide Expert Technical Support: Lead on the resolution of incidents, problems, and requests in order to achieve high standards of customer service and deliver optimum operational and business benefits.
- Manage IT Assets: Ensure tickets are updated on time and adhere to required SLAs, handle different PC operating systems (Windows 7, 10), and perform hardware/software installation using deployment tools like SCCM.
- End-User Support: Provide break-fix and service request support, manage desktops, laptops, and network printers, and refresh old assets from Windows 7 to Windows 10.
- Security and Compliance: Manage laptop AV/endpoint security using Mcafee and Cortex XDR, and maintain user data management using OneDrive and Office 365.
Requirements:
- Technical Skills:
- Microsoft Intune, Zoom Meeting Rooms, Microsoft Office 2010, and Office 365 products
- SCCM OS deployment, Intune Autopilot OS deployment, Microsoft MFA, Service NOW Ticketing tool
- Computer OS/Peripherals troubleshooting
- Asset/Inventory Management
- Bachelor's degree in Computer Science or related field
Benefits:
- Estimated Salary: $80,000 - $110,000 per year
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Opportunities for career growth and professional development
About Skysys:
We are a dynamic and innovative company that values teamwork, creativity, and excellence. Our team is dedicated to delivering exceptional results and making a positive impact in our community.
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