Director of Operations

hace 4 semanas

Marbella, Málaga, España Marriott International A tiempo completo

About the Position

The Hotel Candela Marbella is seeking a seasoned Director of Operations to join their management team. As a key member of the leadership team, you will be responsible for developing and implementing departmental strategies to drive business growth and excellence.

Key Responsibilities

Managing Profitability

• Analyze service issues and identify trends to inform business decisions

• Develop and execute operational strategies to drive revenue growth and cost control

Managing Revenue Goals

• Monitor hotel operations sales performance against budget and make adjustments as needed

• Coach and support operations team to effectively manage occupancy, rate, wages, and controllable expenses

Leading Operations and Department Teams

• Champion the brand's service vision and ensure alignment amongst hotel leadership teams

• Develop systems to enable employees to understand guest satisfaction results and drive improvement

Managing the Guest Experience

• Review guest feedback with leadership team and ensure appropriate corrective action is taken

• Respond to and handle guest problems and complaints in a timely and professional manner

Managing and Conducting Human Resources Activities

• Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results

• Ensure employees are treated fairly and equitably, and that regular, ongoing communication is happening in Operations

Requirements

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

Marriott International is an Equal Opportunity Employer

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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