Operations Excellence Manager
hace 1 semana
We are looking for an experienced Operations Excellence Manager to join our Central Operations team in the European Union. As an Area Manager, you will be responsible for ensuring positive interactions between Amazon Delivery Stations, third-party companies, and CO Operators. You will lead a team of up to 25 associates on shift, and circa 6 direct reports, serving as problem solver and primary escalation point for the team and other stakeholders.
Key Responsibilities- Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across Amazon teams.
- Provide visibility on actions and reasoning to earn trust from stakeholders.
- Scale services, tools, and processes that will enable business growth in CO footprint, complexity, and geographic dispersion while still maintaining a high bar for the customer experience.
You will work closely with the Supply Chain team in areas including Sales and Operations Planning, DSPM, and Ops leadership to align and execute the strategy at DS and country level. Additionally, you will work with technical and business teams to optimize planning, execution, process improvement and track progress against goals.
Requirements- Bachelor's degree in Engineering, Operations, Business, Science or related fields.
- Problem-solving skills and the ability to quantitatively analyse challenges, scope technical requirements, and effectively prioritize program deliverables.
- Fluent English (written and verbal communication).
The estimated salary for this role is €80,000 - €110,000 per year, depending on your experience and qualifications. Amazon offers a competitive benefits package, including health insurance, retirement plans, and paid time off.
This is a full-time position based in Europe. The designated shift pattern for this role is rotative (Sun - Thu and Tue - Sat) each 12 weeks. Time: 12:50 to 21:00 CET.
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