Senior After Sales Operations Manager

hace 1 semana


Madrid, Madrid, España Vivo Tech Gmbh A tiempo completo
About the Role

As a Senior After Sales Operations Manager at Vivo Tech Gmbh, you will play a key role in ensuring seamless customer service experiences across Europe. With a strong focus on achieving local assessment service goals and implementing the headquarters' overseas customer service work plan, this is an excellent opportunity to drive business growth and excellence.

The ideal candidate will have a Bachelor's degree or above, with at least 1 year of relevant service work experience. A strong consumer-oriented service awareness, good communication skills, and logical thinking are essential for success in this role.

You will be responsible for managing market product reputation information and quality issues, as well as overseeing local service teams of agents and service providers. If you have a proven track record of handling customer and user complaints in a fast-paced environment, we encourage you to apply.

We offer a competitive salary of approximately €60,000 - €80,000 per annum, depending on experience. Additionally, you will receive a comprehensive benefits package, including company sports membership, trust-based flexible working model, daily food voucher, and fresh fruit basket.

Your Key Responsibilities
  • Manage multiple location teams around Europe to ensure high-quality customer service experiences.
  • Implement the headquarters' overseas customer service work plan and service strategy to achieve local assessment service goals.
  • Formulate European service policies and processes development, promoting service content implementation, and planning service innovation activities.
  • Manage market product reputation information and quality issues.
  • Oversee local service teams of agents and service providers, handling customer and user complaints in a dynamic environment.
About Us

Vivo Tech Gmbh is a technology company driven by passion to create ultimate products with smart terminals and intelligent services at its core. We value diversity and inclusion, and do not discriminate against people on any basis. Our team is courageous, ambitious, authentic, and multicultural, celebrating each nationality's special day. We commit ourselves to doing the right things and doing things right.



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