Senior B2B Sales Operations Manager
hace 5 días
Sales Team Leader with German
About the Role:David Kennedy Recruitment is partnering with a leading Outsourcing/BPO consultancy to find a talented Sales Team Leader with German language skills to join their team in Gda'sSk, Poland.
Job Description:Key Responsibilities:
- Review and manage absenteeism and attrition for all Sales Advisors in the team.
- Monitor work performance of all Sales Advisors and undertake quarterly performance reviews and monthly 1:1 meetings.
- Provide clear direction and guidance with a team's sales goals in mind.
- Facilitate a culture of open and honest two-way communication and maintain an environment that supports teamwork.
- Coach, develop, and motivate Sales Advisors by providing the skills and knowledge to perform their job and opportunities for skills expansion and career development.
- Ensure accurate and timely communication of any client/campaign issues to the Operations Manager.
- Implement and improve processes to enhance client satisfaction survey scores.
Requirements:
- Native or fluent in German both verbally and in writing.
- Good command of English.
- At least 1 year of experience in sales operations/Team Leading (ideally B2B), managing both internal and external stakeholders.
- Rev Ops Mindset.
- At least 3 years of professional experience in a BPO/Contact Centre environment.
- Vibrant and resolute personality to successfully lead and coach a team.
- Understanding of B2B sales operations and experience with sales KPIs.
- Adaptability to a fast-paced international work environment, a drive to make an impact, and share best practices.
- Effective task prioritization and time management skills, especially under pressure.
What We Offer:
- An opportunity to collaborate with top brands in the market.
- An attractive remuneration package including private medical healthcare.
- An engaging role in shaping B2B sales for key partners.
- Ongoing professional development opportunities.
- Relocation support, if required.
- A dedicated and motivated team working in a modern office environment equipped with modern workstations, free beverages, and fruits.
Estimated Salary: $60,000 - $80,000 per annum, depending on experience.
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