After Sale Engineer

hace 4 semanas


Madrid, Madrid, España Byd Europe A tiempo completo

About the Role

As an Aftersales Engineer at BYD Europe, you will play a crucial role in ensuring customer satisfaction and maintaining the high quality of our forklift products. You will be the main point of contact for after-sales services, handling customer inquiries, complaints, and warranty cases. Your technical expertise will be essential in diagnosing and troubleshooting issues, planning site visits, and providing effective solutions to maintain commercial efficiency and customer satisfaction.

Your Key Responsibilities

• Provide exceptional after-sales customer service and communication.
• Handle complaints and warranty cases efficiently.
• Plan and attend site visits to repair forklifts, ensuring commercial efficiency and customer satisfaction.
• Develop strong links with customers and provide after-sale support for forklift products.
• Diagnose and troubleshoot technical issues with forklifts, providing effective solutions and reporting to the manager.
• Collaborate with the sales team to address customer concerns and provide technical support.
• Give regular training to dealers about our forklift products.

Your Profile

We are looking for an experienced professional with a background in mechanical and electric engineering. You should have effective planning and organizational skills, be able to work independently, and possess excellent communication skills in Spanish and English.

We Offer

• Plenty of career growth opportunities within a fast-growing Quality team.
• A job in a fast-developing company that stands for sustainable and forward-thinking technology.
• Performance and experience-based competitive remuneration, pension plan, commuting allowance, relocation allowance, visa sponsorship if applicable, and team building events.


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