Senior Network Infrastructure Specialist

hace 6 días


Madrid, Madrid, España Extreme Networks, Inc. A tiempo completo

About Extreme Networks, Inc.

Extreme Networks is a global leader in enterprise cloud networking. We empower our customers to accelerate their digital transformation with innovative solutions that deliver better outcomes of scale than any other provider. Our strong core values enable us to advance together and foster an environment where every employee can thrive.

We're Seeking a Premier Resident Engineer

The Premier Resident Engineer (PRE) is a key member of our Premier Support Delivery Organization, providing enhanced post-sale support to customers who purchase our white-glove program above their maintenance contract. As a PRE, you will provide technical guidance, recommendations, and consultation for customers using Extreme Network products.

Main Responsibilities

  • Provide technical support to Extreme Networks Premier customers focusing on wireless, edge, campus, and cloud product portfolios.
  • Drive Premier services' ability to support Extreme Cloud IQ.
  • Assist third-party maintainers with hardware replacements if necessary.
  • Mature network management and troubleshooting skills; understand, troubleshoot, diagnose, and resolve customer issues on Extreme equipment.
  • Define, manage, and execute problem resolution plans and communicate closure/resolution to Extreme customer support, Premier Delivery Manager, partners, and customers.
  • Configure and guide on the ExtremeCloud IQ direction.

Requirements

To be successful as a Premier Resident Engineer, you should have:

  • Extensive knowledge of Extreme products and how they fit into our cloud strategy.
  • Able to use diagnostic aids, tools, and appropriate lab equipment, as necessary.
  • Pursuing technical training paths and industry certification to enhance delivery capabilities.

Work Schedule and Travel

This position requires flexibility at the last minute and planned travel requirements, including after hours and weekends as needed. Mainly onsite with customers, but limited travel may be possible.

Estimated Salary: $120,000 - $180,000 per year, depending on location and experience. The salary range includes base pay, bonuses, and additional benefits. Please note that this estimate is based on national averages and may vary depending on local market conditions.



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