Network Infrastructure Specialist

hace 2 semanas


Madrid, Madrid, España Ntt Data A tiempo completo
About the Role

We are seeking a skilled Network Infrastructure Specialist to join our team at Ntt Data. In this role, you will be responsible for providing managed services to clients, ensuring the smooth operation of their IT infrastructure and systems.

Key Responsibilities
  • Monitor and Maintain Infrastructure: Continuously monitor client infrastructure and solutions to identify potential issues.
  • Investigate and Resolve Incidents: Investigate first-line incidents assigned and identify the root cause of incidents and problems.
  • Provide Client Support: Provide telephonic or chat support to clients when required, ensuring a positive client experience throughout the entire client journey.
  • Execute Maintenance Activities: Execute approved maintenance activities, including patching and configuration changes, to ensure service continuity.
  • Report and Escalate Incidents: Report and escalate incidents where necessary, ensuring timely resolution and minimal disruption to clients.

Requirements

  • Technical Expertise: Strong knowledge of network infrastructure, including routing protocols, network management tools, and common network devices.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing, and relevant certifications such as CCNA or equivalent.

About Ntt Data

Ntt Data is a trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success.

Equal Opportunity Employer

Ntt Data is proud to be an Equal Opportunity Employer, committed to providing an environment free of unfair discrimination and harassment.



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