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Customer Service Representative
hace 2 meses
We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Teleperformance Spain. As a key member of our customer support team, you will be responsible for providing exceptional service to our international travelers and accommodation suppliers.
Key Responsibilities- Respond to customer inquiries via email and phone, providing accurate information and resolving issues in a timely manner.
- Clarify customer needs and provide solutions to meet their expectations.
- Collaborate with internal teams to resolve complex customer issues.
- Meet or exceed performance metrics and quality standards.
- C2 level of Spanish and advanced English language proficiency.
- Excellent communication and interpersonal skills.
- User-friendly PC skills, including Office 365 and CRM Database.
- Problem-solving and solution-driven mentality.
- Positive and motivated mindset.
- Goal-oriented work approach.
- Affinity with accommodation platforms.
- Experience in customer service or contact center environments.
- 38.5 hours per week, split shift (08:00-20:00).
- Temporary contract.
- Feel Good program, including Spanish lessons and group activities.
- Free private health insurance (permanent contract).
- Flexible remuneration in nursery school transport.
- Multicultural and international working environment.
- Modern office spaces, well-connected by public transport.
- Free coffee and fruit.
- Initial training and continued personal coaching.
