Technical Support Specialist for Lighting Solutions in Lisbon

hace 1 mes


Barcelona, Barcelona, España Blu Selection A tiempo completo

Job Summary

You are interested in technology and tech savvy? Do you want to be part of a multicultural team in a company that works alongside well-known brands? Do you want to work for a global player in smart lighting solutions? Then this could be the perfect opportunity for you to have the experience of a lifetime.

Your Responsibilities

  • Provide support to customers by responding to inbound requests and documenting relevant case information.
  • Assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/social media channels.
  • Adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channels.
  • Ensure excellent customer satisfaction by responding in an appropriate and friendly manner.

What's in it for you?

  • Working hours: Monday to Sunday, rotating shifts 7 am to 7 pm (8h/day).
  • A package in line with the market: 1100€ gross/month (paid 14x) + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months).
  • If you live outside Portugal: reimbursement (up to 400€) of the initial flight ticket after 6 months within the company + 12 months of accommodation in a shared flat provided by the company (rental fee to pay).
  • WFH possible (depends on the region of Portugal you live in).

About the Company

Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50,000 employees. In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world's most progressive brands.

Requirements

  • You are a native German speaker (this is a must) + a good level of English.
  • You are looking for a job opportunity abroad.
  • You are motivated and committed to your work.
  • You have no trouble with writing in German.
  • You are a team player and willing to work with many other nationalities.


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