Technical Support Specialist for Lighting Products in Lisbon
hace 1 mes
Job Summary
We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team in Lisbon. As a Technical Support Specialist, you will be responsible for providing exceptional support to customers, responding to inbound requests, and documenting relevant case information.
Key Responsibilities
- Provide support to customers via phone, email, and social media channels
- Assist users with Pre-Sales, General Inquiries, and technical support issues
- Adapt the brand's voice and tone for interactions on both private and public channels
- Ensure excellent customer satisfaction by responding in an appropriate and friendly manner
What We Offer
- A competitive salary package in line with the market
- A performance bonus of up to 100€ per month
- Meal vouchers of 7.23€ per workday
- Reimbursement of some transportation costs
- Private Health Insurance and dental plan after six months
- Reimbursement of the initial flight ticket up to 400€ for employees living outside Portugal
- 12 months of accommodation in a shared flat provided by the company for employees living outside Portugal
About Us
We are a global Customer Experience Specialist with a presence in over 10 countries. Our team in Lisbon is responsible for providing customer service experiences on behalf of some of the world's most progressive brands.
Requirements
- Native German speaker with a good level of English
- Customer service oriented with good communication skills
- Proactive and a team player
- Ability to work with many other nationalities
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