Global Technical Support Specialist for Gaming Products
hace 1 mes
You are passionate about delivering exceptional customer experiences in the gaming industry?
Do you thrive in a fast-paced environment and enjoy addressing complex technical issues?
This role might be perfect for you if you are fluent in German, have excellent communication skills, and are eager to live in one of Europe's most vibrant cities - Lisbon.
Your responsibilities and impact as a Technical Support Agent will be: Address escalated customer inquiries, complaints, and technical issues related to products and services.
Conduct thorough investigations into escalated cases, analyze data, and identify root causes for appropriate solutions.
Communicate with customers via phone, email, or chat to understand concerns and deliver timely resolutions.
Make informed decisions based on company policies, product knowledge, and customer needs.
- A native-level proficiency in German
- A minimum C1 level of English
- A valid Portuguese work permit (required)
- Motivation and commitment to perform the assigned tasks effectively
- Excitement about intercultural communication and embracing the expatriate lifestyle
What We Offer
- Unfixed term contract, 30 days probation period
- Full-time working hours: 40 hours/week, Monday-Friday, 9:00-18:00
- Competitive salary: €850 gross per month + €50 tech bonus + €200 language bonus + €120 performance bonus
- Loyalty bonus of €300 every three months
- Health insurance after six months
- Paid professional training
- Employee discounts
- Fun and engaging company-wide initiatives
- Excellent work culture
About Your Future Company
Your future company is a global leader in the BPO industry. With 170,000 employees worldwide, you'll be part of a team behind the best experiences for over 750 leading brands. Our innovative solutions, technology, and expertise support operational needs for clients and deliver seamless customer experiences in moments that matter.
About Living in Lisbon
Lisbon offers a colorful city view, rich cultural history, delicious cuisine, and famous cafe culture. The city has a friendly atmosphere, good vibes, and a happy-go-lucky urban life. You can expect a warm climate all year round and sunny beach life next to the Atlantic. A large English-speaking local community and international environment make it an ideal location for those who want to experience a unique blend of European charm and exotic flair.
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