Senior Technical Support Specialist

hace 4 semanas


Madrid, Madrid, España Oracle A tiempo completo

Job Summary

As a member of the Oracle Support organization, you will play a critical role in delivering exceptional post-sales support and solutions to our global customer base. Your primary focus will be on resolving technical customer inquiries via phone and electronic means, while serving as an advocate for customer needs.

Key Responsibilities

  • Ensure operational stability of customers' environments by handling and documenting technical requirements for incidents, change requests, and proactive management tasks.
  • Understand customers' technology requirements and the role our support plays in their success, managing Incidents, Problems, and Changes tickets.
  • Resolve tickets with expedience and diligence, providing 24x7 support working on shifts and/or on-duty model for the European and Global Customer Base.
  • Collaborate with other teams to resolve technical challenges and work issues to resolution, identifying technology-specific issues.
  • Develop and maintain knowledge articles, runbooks, and other technical resources to support customers.

Requirements

  • Ability to communicate technical aspects to business and technical stakeholders, with English language proficiency (written and verbal).
  • Experience in remote services delivery, troubleshooting, and change management under ITIL framework.
  • Thorough understanding of Oracle Fusion Middleware architecture and experience with Oracle products such as WebLogic Server, Service Bus, and Business Intelligence Enterprise Edition.

About Oracle

Oracle is a global leader in enterprise software and cloud computing, providing solutions for a wide range of industries. As a member of our Support organization, you will have the opportunity to work with a diverse team of experts and make a meaningful impact on our customers' success.



  • Madrid, Madrid, España Oracle A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Oracle. As a key member of our Support organization, you will play a critical role in delivering exceptional support services to our customers worldwide.


  • Madrid, Madrid, España Sas A tiempo completo

    About the Job:The Global Risk Technical Support team at Sas is seeking a Senior Technical Support Specialist to provide technical support for enterprise-class SAS business software applications and/or solutions. As a key member of our team, you will apply specialized domain knowledge of software usage, features, functions, and interactions among applications...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job DescriptionAt Palo Alto Networks, we're committed to protecting our digital way of life. As a Senior Technical Support Specialist, you'll play a critical role in delivering exceptional customer experiences.Your Responsibilities• Provide Tier 3 level technical support to customers and partners in EMEA• Offer configurations, troubleshooting, and best...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Palo Alto Networks. As a Technical Support Specialist, you will be responsible for providing post-sales technical support to our end-user customers via phone, email, and web.Key ResponsibilitiesProvide Tier 3 level technical support to customers and partnersProvide...


  • Madrid, Madrid, España Oracle A tiempo completo

    About the RoleThis position is an exciting opportunity to join our team as a Senior Technical Support Specialist. You will be working closely with our global customer base, providing post-sales support and solutions for Oracle products.


  • Madrid, Madrid, España Nova Biomedical Gmbh A tiempo completo

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Nova Biomedical GmbH. As a Technical Support Specialist, you will be responsible for delivering emergency and proactive onsite and remote support on all Nova product lines to customers in your assigned geographical territory.Key...


  • Madrid, Madrid, España Sgs A tiempo completo

    About the Role:We are seeking a highly skilled Senior Technical Specialist to join our team at SGS. As a Senior Technical Specialist, you will be responsible for leading the assessment of medical devices to ensure they meet the highest standards of quality and safety.Responsibilities:Lead a team of technical specialists in the assessment of medical...


  • Madrid, Madrid, España Tillster A tiempo completo

    Technical Support SpecialistAt Tillster, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.About the Role Provide technical support to customers...


  • Madrid, Madrid, España Voltalia A tiempo completo

    Technical Support SpecialistVoltalia is a leading company in renewable energy, and we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers and sales team, ensuring the smooth operation of our PV systems.Main responsibilities:Provide...


  • Madrid, Madrid, España Tillster A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Tillster.As a Technical Support Specialist, you will provide technical support for our Self-Service kiosk, mobile application, and online products for US and International customers.Key Responsibilities: Troubleshoot technical issues for internal and external...


  • Madrid, Madrid, España Arrow Electronics, Inc. A tiempo completo

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Arrow ECS. As a Technical Support Specialist, you will be responsible for providing technical support to our global customers via email, telephone, and remote sessions.Key Responsibilities:Provide technical support to customers using Broadcom...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job DescriptionAt Palo Alto Networks, we're committed to providing the best customer support in the industry. As a Senior Technical Support Specialist, you'll play a critical role in enabling customer success by providing post-sales technical support to EMEA-based customers via phone, email, and web.Your ResponsibilitiesProvide Tier 3 level Technical Support...


  • Madrid, Madrid, España SAS A tiempo completo

    Job Description: We're seeking a highly skilled Senior Systems Technical Support Specialist to join our team. As a key member of our Global MidTier Technical Support team, you will provide technical support for enterprise-class SAS software applications and solutions installations, leveraging your knowledge of a particular platform or set of industry...


  • Madrid, Madrid, España Play'n GO A tiempo completo

    Job Title:Technical Support SpecialistAbout the Role:We are seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing timely and effective solutions to customers experiencing software and hardware problems.Responsibilities:Diagnose and troubleshoot software and hardware...


  • Madrid, Madrid, España Arrow Electronics, Inc. A tiempo completo

    Job Description:At Arrow Electronics, Inc., we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our global customers, utilizing your expertise in networking, security, and Linux to resolve complex technical...


  • Madrid, Madrid, España Oracle A tiempo completo

    As a member of the Oracle Support organization, your focus is to deliver exceptional post-sales support and solutions to our global customer base while serving as an advocate for customer needs.Key responsibilities include:Resolving post-sales non-technical customer inquiries via phone and electronic means.Providing technical support and troubleshooting for...


  • Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Job Title: Technical Support Specialist With ChineseWe are seeking a highly skilled Chinese-speaking Technical Support Specialist to join our team at Wibit Consulting & Services. As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance to our clients. Your primary role will be to communicate with clients to...


  • Madrid, Madrid, España Ravenpack A tiempo completo

    Senior Technical Customer Support SpecialistWe are seeking an experienced Senior Technical Customer Support Specialist to join our Customer Success team in Marbella, Spain. As a key member of our team, you will work closely with the Sales and Customer Support teams to support a global client base consisting of top banks and hedge...


  • Madrid, Madrid, España Tillster A tiempo completo

    About the Role:We are seeking a skilled Technical Support Specialist to join our team at Tillster. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Provide technical support to customers via phone,...


  • Madrid, Madrid, España Entrust Corporation A tiempo completo

    **About the Role**We are seeking a highly skilled Senior Technical Support Specialist to join our team at Entrust Corporation. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and providing timely, reliable, and professional technical support.**Job Summary**The successful candidate will be...