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We are seeking a highly skilled Customer Care Specialist - Italian to join our team in Barcelona. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our clients.
Key Responsibilities- Build strong relationships with customers through personalized service and warm welcomes.
- Respond promptly and efficiently to customer requests, ensuring accurate and timely resolutions.
- Meet and exceed service standards and KPIs, consistently delivering high-quality results.
- Develop and maintain relationships with customers to build a portfolio of relevant clients.
- Collaborate closely with internal teams, including Payments, Customs, Warehouse, and Shipping.
- Previous experience in customer service, preferably in luxury retail or a similar field.
- Excellent communication and interpersonal skills, with strong critical thinking and problem-solving abilities.
- Familiarity with customer communication and e-commerce-related technology.
- Good computer skills, particularly in MS Office.
- Conscientiousness when handling customer data.
- Flexibility, resilience, and the ability to work as part of a team.
- Native-level proficiency in Italian (written and spoken) and excellent English skills, with additional languages a plus.
- Up to 32 days of holiday, depending on length of service, starting with 28 days (excluding public holidays and weekends).
- Mobile office with up to 40% of total contracted hours (job and position permitting).
- 10 days/year of mobile office abroad in EU countries (job and position permitting).
- Language & e-learning courses.
- Staff discount of up to 30%.
- Flexible remuneration benefits (ticket restaurant, ticket transport, and ticket child care).
- Discounted membership for selected sports platforms & gyms.
- Private health insurance.
- Access to LinkedIn Learning.
- Individual support on mental health & well-being.
- Social Day.
- Employee Share Purchase Plan.
